Account Manager

Base pay range

$71,000.00/yr - $85,000.00/yr

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system.

Its portfolio includes iconic IPs such as MOLLY, SKULL PANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

POP MART is seeking a detail-oriented, proactive, and relationship-driven Account Manager to manage, grow, and onboard wholesale and retail partners. This role is responsible for day-to-day account management, sales execution, and cross-functional coordination, working closely with Operations and the international merchandising team. The Account Manager serves as a primary customer-facing contact, supporting new account onboarding while driving sustained growth across existing partners in a fast-paced, collaborative environment.

• Manage and grow assigned wholesale and retail accounts to achieve sales targets
• Serve as the primary customer-facing contact for day-to-day account management
• Develop and execute account-specific sales and growth strategies
• Lead sell-in presentations, line reviews, and seasonal planning discussions

• Qualify inbound and outbound sales opportunities and take in new accounts
• Lead new account onboarding in partnership with Operations and Finance
• Ensure accurate account setup including pricing, terms, routing guides, and system requirements
• Communicate expectations and timelines to ensure smooth activation

• Curate account-appropriate assortments aligned with brand, channel, and company strategy
• Identify opportunities for programs and strategic partnerships
• Uphold brand standards, pricing integrity, and distribution guidelines

• Partner closely with Operations, Merchandising, Planning, and Finance to support account execution
• Communicate shipping requirements, labeling needs, and account-specific operational details
• Resolve order, delivery, or inventory issues in collaboration with internal teams

• Manage forecasting, order tracking, and revenue reporting
• Monitor sell-in, sell-through, and inventory exposure
• Identify risks and opportunities and provide recommendations to leadership

• 1–3 years of experience in sales, account management, or a customer-facing role, with exposure to retail or wholesale accounts.
• Proficient in Excel and PowerPoint, with strong organizational and communication skills
• Ability to manage multiple priorities in a fast-paced, cross-functional environment
• Background in wholesale, retail, toy, collectible, or branded consumer products
• Experience supporting account onboarding, order management, or operations coordination
• Experience collaborating with Operations and international supply chain teams
• Customer-first, relationship-driven mindset with strong follow-through and attention to detail
• Analytical, problem-solving approach with a collaborative, team-oriented working style
• Ability to balance brand integrity with commercial execution.
• Market-competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, etc.
• Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge
• Career development: we work with you to advance your career through short-term assignments, new experiences, etc.

POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

Entry level

Full-time

Retail and Retail Apparel and Fashion

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