Administrative Back Office Manager

Overview

At Voda, we specialize in a wide range of services to keep your home or business clean, fresh, and free from damage. Whether you need carpet and floor cleaning, upholstery cleaning, tile and grout cleaning, water or storm damage restoration, mold mitigation, air duct cleaning, or odor removal, we have the expertise and advanced techniques to deliver exceptional results.

• Bonus based on performance
• Paid time off
• Training & development

• Fast Paced Environment
• Generous PTO
• Bonus Opportunity

Administrative Manager:
Lead and steer all aspects of back-office administration, including handling all incoming leads (phone and digital), customer coordination, scheduling, working closely with the field team, submitting and tracking insurance claims, liaising with insurance companies, submitting estimates and invoicing customers. The position involves working directly with the general manager to assist with human resource needs and maintaining a clean, healthy, and organized office space.

• Oversee the daily operation of the administrative department.
• Effectively handle and schedule all incoming leads.
• Work closely with the field team to schedule and manage customer expectations.
• Order supplies and oversee inventory management procedures.
• Work closely with the General Manager to assist with outgoing client and vendor relations.
• Ensure that all office personnel provide friendly, customer-oriented responses to inquiries and maintain a professional environment.

• Education and Experience:
  
  Bachelor’s degree (4 years) in business, personnel management, or 3–5 years of experience in a related role.
• Communication
  
  Skills:
  
  Clear, positive communication with clients and team.
• Accounting, Financial Reports, and Budgeting:
  Understanding of basic accounting and budgeting principles; proficiency in analyzing financial reports such as Profit & Loss, Balance Sheet, and Cash Flow.
• Leadership
  
  Skills:
  
  Collaborative team player who inspires and motivates; positively influences all facets of the business.
• Computer
  
  Skills:
  
  Proficiency with computerized information systems and MS Office (Word, Excel).
• Certificates, Licenses, and Registrations:
  No specific certificates, licenses, or registrations required for this position.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Voda Cleaning and Restoration Corporate.