Manager Ambulatory Clinical Operations

Mgr Ambulatory Clinical Operations

Job Code: MG1134

We are welcoming a new era in healthcare where achieving good health is just the beginning. At UVA Health Northern VA & Culpeper, we believe in caring for the whole person by getting to know - and making connections with - our patients. By combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience.

As a UVA Health Northern VA & Culpeper team member, you will have a voice in patient care decisions, support the most advanced medical technologies and feel a strong sense of satisfaction from making a difference in people’s lives every day.

Classification: Exempt

The Manager Ambulatory Clinical Operations is responsible for the coordination and management of clinical operations within UVA Community Health Medical Group (UVACH MG). This individual provides clinical supervision and is responsible for ensuring standardization and alignment of clinical processes and care delivery across the UVACH MG clinics. The Manager Ambulatory Clinical Operations will have a strong presence in the clinics providing direct clinical support to clinic leadership, providers, and front-line clinical staff.

The Manager Ambulatory Clinical Operations reports to the UVACH Medical Group Director of Nursing and Quality.

Key Responsibilities:

All responsibilities are fulfilled consistent with the mission, vision, and values of UVA Health:
Facilitate change and participate in project management and strategic planning activities within Ambulatory Operations to enhance the UVA Health strategic plan. Coordinate clinical operation activities of the Medical Group, to include float pool clinical staffing, orientation, onboarding, and clinical education and training activities. Implement staffing models per industry standards. Foster a culture of collaboration and shared decision-making among clinical staff, providers, leaders, and other healthcare professionals, encouraging active participation in decision-making processes and quality improvement initiatives.

Provide guidance and support to clinical staff including opportunities for continuing education, certification, and career advancement within the organization. Promote Professional Shared Governance activities, evidence-based practices, and patient care delivery. Monitor key performance indicators related to clinical practice, patient outcomes, and staff satisfaction, utilizing data to identify areas for improvement and implement strategies to enhance overall performance. In collaboration with the Director of Nursing and Quality, design, implement, and monitor compliance of the role specific clinical skills competency oversight program.

Serve as a clinical liaison between frontline team members and clinic leadership. Facilitate open and transparent communication channels ensuring that information is effectively disseminated, feedback is solicited and addressed, and concerns are resolved in a timely manner. Stay current on best practices and trends in ambulatory care and healthcare management. Maintains clinical competency to provide patient care as needed. Support Clinic Leaders with hiring, training, and performance evaluations of all clinical staff.

Education: 4 Year/Bachelor’s Degree in Nursing required.

Experience: Minimum of 5 years of clinical RN experience required. 4 years of supervisory experience required. Refer to the Life Support Training Policy for additional details.

Licensure: Current RN licensure in applicable state required.

Additional Skills/Requirements

Required:

Understands and applies: current and future trends/practice in area of responsibility; regulatory and governing standards, policies and procedures; information systems and software used in area of responsibility; equipment used in performing assigned duties; application of safety and infection control policies and procedures; skills in interviewing and selection process; understanding of budgeting, staffing, payroll and purchasing processes; implementation of competency, feedback, development and progressive discipline processes;

teambuilding, conflict management, and interpersonal relationship skills; principles of adult learning and teaching methods/models; decision making, project leadership and consultation, delegation and communication skills; customer needs and expectations and knowledge for improvement to exceed customer expectations; principles of change management

Additional Skills/Requirements Preferred: Certification in area of practice

Competencies

• Analysis:
  Analyzes processes and creates deliverables to provide information and recommendations for improvements.
  • Breaks down problems and issues into sub-components and assesses the costs, benefits, and risks of various options. Is able to select and recommend the best solution based on a thorough examination of all…