Multi-Unit Team Leader

Overview

Join to apply for the Multi-Unit Team Leader role at H&R Block
.

Our Company:
At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next.

This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

Note:

This role is not remote and requires in-person work. A flexible part-time schedule starts in the fall to prepare for the busy tax season; from January to April, the role transitions to full-time, including evening and weekend hours as needed.

• Provide leadership over three H&R Block tax offices, guiding customer-centric teams to accelerate seasonal tax business.
• Serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office-related growth objectives for three tax offices. Prior tax preparation experience is not required.
• Lead daily team meetings and communicate essential information to tax office associates.
• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Assist the DGM in recruiting and interviewing candidates for tax office associate positions.
• Conduct timely performance reviews and collaborate with the Associate Relations Center to resolve issues and address performance concerns.
• Foster an engaging, collaborative team environment across all offices through training and coaching, recognizing outstanding contributions.
• Prepare associate work schedules across all offices and ensure accurate timekeeping and labor management for associates in all offices.
• Travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• People management experience with a track record of growing and developing associates.
• Aptitude for executing growth plans and leading toward a growth-oriented culture.
• Strong decision-making and judgment skills; ability to operate with minimal supervision in a fast-paced environment.
• Strong interpersonal and communication skills with a customer-centric mindset that seeks to understand and exceed client needs.
• Computer proficiency in MS Office.
• Bachelor’s degree in a related field, or a high school diploma with the equivalent combination of experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan (with eligibility).
• Check out all available benefits at

H&R Block is committed to building a Connected Culture—trust, care, and connections in how we work together so everyone feels safe to bring their authentic self to work and belongs to a larger team. You will be immersed in an exceptional work environment recognized on Best Companies lists, surrounded by colleagues dedicated to helping each other grow and support one another.

H&R Block is an equal opportunity employer and celebrates diversity in the workplace.