Customer Service Rep - Water Dept

The Cullman County Water Department is accepting applications for a CSR (Customer Service Representative). The CSR will assist all walk‑in customers, answer all phone calls, and assist customers with their accounts, service orders and dispatches to service crew when needed. Also, calls in all emergency and 48-hour line locates. Not every employee in this job will necessarily be assigned to every task.

Other duties as assigned.

• Knowledge of office practices.
• Reading skills to comprehend policies, procedures and regulations.
• Writing skills to prepare receipts and work orders.
• Math skills to prepare bills, receipts and bank statement.
• Ability to work with money.
• Ability to communicate effectively with co‑workers, supervisors and the general public.
• Ability to operate office equipment; computer, copier, calculator, fax machine, etc.

Must possess a high school diploma or equivalent. Course work in data entry and some experience working with the public preferred; however, any combination of education and experience which provides the characteristics listed above will be considered.