1st Line Support Engineer

1st Line Support Engineer

Apply for the 1st Line Support Engineer role at Addictiv[Design]

Barnsley

Early Shift: 7:00 am – 3:30 pm Monday to Thursday, 7:00 am – 2:30 pm Friday

Mid Shift: 8:30 am – 5:00 pm Monday to Thursday, finish 4:00 pm Friday

Late Shift: 9:30 am – 6:00 pm Monday to Thursday, finish 5:00 pm Friday

The role entails logging and diagnosing IT related issues from internal staff which can either be resolved or escalated to the appropriate team. Issues are received via ticket or direct calls. This role suits a recent Graduate or someone with hands‑on experience in an IT Help Desk support role.

• Handle support requests via phone or ticketing system
• Log, categorise and prioritise tickets accurately and according to urgency
• Ensure tickets are responded to in a timely manner
• Escalate complex problems to the relevant team where required
• Maintain an accurate record of issues and resolutions
• Communicate effectively with the end user at each stage of the ticket
• Setup and configuration of new mobile phones and handheld devices
• Troubleshoot hardware issues such as printers
• Provide support for widely used software such as Microsoft Office and other standard applications
• Provide support for in‑house applications and systems across the business
• Contribute to and update knowledge base documentation for common issues and fixes

• Excellent written and verbal communication skills with the ability to work independently and as part of a team
• Strong customer service skills with the ability to communicate effectively and professionally with users, both internal and external
• IT literate with the ability to learn in‑house systems
• Ability to explain technical details clearly to non‑technical users without using jargon
• Analytical, research and problem‑solving skills
• Ability to prioritise tasks and manage workload effectively, maintaining accuracy under pressure
• Excellent telephone manner
• Computer literate
• Capable of working under pressure to meet strict deadlines
• Excellent organisational, written and numerical skills
• A good timekeeper who can manage workload effectively

• 30 days holiday per year, including 8 statutory days, increasing to 33 days after 6 years of employment
• On‑site canteen area and kitchen facilities
• Discounts on furniture

Our client is a privately owned manufacturer of fitted kitchen, bedroom and bathroom furniture; the organisation has been in operation for over 50 years and has experienced growth year on year. They operate nationally and have around 50% share of the private housing market and work with house builders such as Barratt and Taylor Wimpey and supply to one in every three kitchens to the social housing market.

Entry level

Full‑time

Information Technology

IT System Training and Support

Referrals increase your chances of interviewing at Addictiv[Design] by 2x.

Contact Lindsay @ Halo Personnel for the salary details