Experienced Customer Service​/Sales Administration Executive

Position: Experienced Customer Service / Sales Administration Executive
Our client, an international engineering and manufacturing organisation based in the Barnsley area, is now looking to recruit an experienced Customer Service Administrator / Sales Administrator to join their team.
The successful canddiate must have either extensive B2B customer service experience OR experience from within a very similar role.
The successful candidate MUST be an excellent communicator, and be able to operate and improvise under pressured timescales, and handle numerous issues all at once!!!

Key Responsibilities
 
* Respond to service enquiries via multiple channels including email and telephone
 
* Manage and send service contract renewals
 
* Maintain and administer the service library and related documentation
 
* Liaise with site representatives to schedule and confirm dates for services
 
* Collect and record feedback on quotations and contract renewals
 
* Provide general support to the Service Department team to ensure efficient operations
Ideal Candidate Profile
Proven background in customer service with a strong understanding of excellent customer service practices
 
* Proficient in Microsoft Office applications, especially Excel
 
* Strong attention to detail and problem-solving skills