Assistant Spa Manager

Overview

Hand & Stone Massage and Facial Spa – Crystal Lake, IL is looking for an energetic, people-focused Assistant Spa Manager to help keep our spa running smoothly while supporting sales growth and team development. If you love leading by example, motivating a team, and creating great guest experiences, this could be the perfect next step in your career.

This role is ideal for someone who thrives in a fast-paced environment, enjoys coaching others, and wants to grow within the wellness industry.

• Sales Leadership & Coaching
  • Bring enthusiasm and confidence to sales and training
  • Coach and support front desk associates in memberships, gift cards, and retail product sales
  • Step in to mentor team members who may be struggling and help them build confidence and skills
  • Required:
    
    5+ years of sales experience
• Customer Service & Team Support
  • Oversee daily front desk operations and set the tone for exceptional guest service
  • Train and support sales associates while fostering a positive, professional team culture
  • Work closely with the Spa Manager to maintain a calm, welcoming, and organized spa environment
  • Serve as a reliable backup to the Spa Manager by stepping in to support daily operations, decision-making, and supporting the team as needed
• Promoting Services & Revenue Growth
  • Share the health and wellness benefits of our services with guests in an authentic, approachable way
  • Help maximize schedules and commission opportunities
• Administrative & Operational Support
  • Assist with scheduling, inventory management, and sales reporting
  • Support the Spa Manager with administrative and operational tasks to ensure smooth day-to-day operations
• Spa Operations & Cleanliness
  • Conduct walk-throughs to ensure the spa is clean, organized, and guest-ready
  • Jump in where needed — assisting spa professionals with room turnover, maintaining common areas, and helping keep the spa looking its best
  • Help open or close the spa if needed

• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Competitive Compensation
  :
  Salary plus performance-based bonuses
• Health Benefits
  : BCBS medical, dental, vision, and company-provided life insurance
• 401K
  :
  Coming soon with company match
• Career Growth
  :
  Opportunities for advancement into management roles based on performance
• Ongoing Training
  :
  Continuous learning and professional development
• Flexible Scheduling
  :
  Full-time flexible
• Positive Team Culture
  : A supportive, professional environment where teamwork truly matters
• Employee Discounts
  :
  Discounts on services, products, gift cards, and discounted employee memberships
• ADP Payroll
  :
  Access to ADP Life Mart perks and benefits
• Spa Parties
  :
  Annual spa outings with the whole gang!
• Snacks & Coffee Bar
  :
  Snacks and staying awake

Hand & Stone Franchise Corp. is not the employer of franchisee employees. Franchisees are independently owned and operated and are solely responsible for all employment-related decisions, including hiring, supervision, and compensation.