Bakery​/Deli Clerk

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Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

Essential Job Functions:

• Prepare bakery and deli items according to customer requests using proper equipment.
• Offer product samples to help customers discover new items or inquire about products.
• Inform customers of bakery and/or deli specials.
• Provide customers with fresh products in correct portions to prevent shrink.
• Recommend bakery or deli items to customers.
• Use bakery equipment such as refrigerators, freezers, slicers, and ovens following company guidelines.
• Prepare foods according to temperature logs and cooking instructions.
• Measure, prepare, and mix ingredients using appropriate utensils and equipment.
• Label, package, and inventory ingredients and merchandise.
• Check product quality, review "sell by" dates, and take necessary actions.
• Properly use kitchen equipment including stoves, scales, fryers, etc.
• Maintain inventory and stock merchandise in the department.
• Report discrepancies in product ordering or shipping.
• Understand store layout to locate products for customers.
• Stay updated on current and upcoming promotions and ads.
• Know products sold within the department to answer questions and suggest items.
• Maintain proper temperatures in cases and coolers, keeping logs.
• Create a welcoming environment for customers, ensuring they feel valued.
• Follow all food safety regulations and guidelines.
• Adhere to safety procedures, report unsafe conditions, and participate in safety programs.
• Inspect equipment and report repairs needed.
• Notify management of accidents or safety issues.
• Work cooperatively in a high-paced environment and manage conflicts professionally.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when needed.
• Support interactions with minors, individuals with special needs, and older adults.
• Perform essential functions with or without reasonable accommodations.

Qualifications

Minimum Position Qualifications:

• Customer Service skills
• Effective communication skills
• Knowledge of basic math
• Ability to obtain a food handlers permit upon employment

Desired Previous Job Experience:

• Customer Service skills
• Bakery or Deli experience
• Retail experience

About Us

Based in Illinois, Mariano’s merged with The Kroger Company in 2015. We serve customers in over 40 stores in the Chicago Metro area. As part of Kroger, we are committed to diversity, innovation, and creating positive experiences for our customers and team members. We offer opportunities for growth and development, whether part-time or full-time. Apply today to join our Mariano’s family!

If you need reasonable accommodations during the application process, please call  or contact the store management.

What You’ll Receive From Us

Our benefits include healthcare coverage, flexible scheduling, counseling services, associate discounts, tuition reimbursement, and career growth opportunities. Visit our Benefits Page for more details.