RN Surgical Services Team Lead

Overview

• This role has oversight for: OPS/PACU, TCC, Operating Room and Sterilization.
• Position does include patient care duties in addition to leadership responsibilities.
• We are looking for someone who has experience with Microsoft Word and Excel.

Comprehensive Care in a Fully Equipped Community Hospital. Crystal Lake Hospital is a community‑focused hospital dedicated to providing high‑quality, patient‑centered care with advanced emergency, inpatient, and surgical services. Our facility offers a dynamic and supportive environment, combining strong clinical presence with excellent leadership support.

• 7‑Bed Emergency Department (plus a dedicated triage area)
• Awaiting EDAP (Emergency Department Approved for Pediatrics) Designation (scheduled for this fall)
• Awaiting ASRH (Acute Stroke Ready Hospital) Designation
• 11 Inpatient Rooms + 2 ICU Rooms
• 4 Operating Rooms (ORs)
• Hospitalist Services available 24/7 to support Inpatient care
• Emergency Physicians On‑Site 24/7
• Leadership Support:
  Nurse leaders on‑site Monday-Friday during business hours. RN House Coordinators covering nights, weekends, and leadership gaps.

At Crystal Lake Hospital, you'll join a collaborative, mission‑driven team delivering exceptional care in a well‑equipped setting.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Strong problem‑solving abilities in complex situations.
• Ability to work within the budget and productivity targets to meet organizational objectives. Participates and supports the plans in place for selection of staff, evaluation of staff, orientation of new staff, continued education and development of staff, competency evaluation of staff, appropriate scheduling of staff based on patient acuity.
• Supports and partners with the Manager/Clinical Leader and ensures the knowledge, skills, and behaviors of staff are consistent and in alignment with the goals of the unit.
• Outstanding relationship building skills.
• Must possess strong physician relationship skills.
• Patient focused with a strong commitment to delivering the highest levels of quality, safety, and customer service. Is accountable for achievement of patient satisfaction (Press Ganey and HCAHPS) action plans to achieve targets for their areas of responsibility.
• Supports process improvement in operations, quality, and organizational change identified for their areas.
• Knowledge of accreditation and certification requirements and standards for their areas of responsibility.
• Able to communicate effectively and persuasively with individuals and groups through compassion, creativity, and consistent visibility.
• Participates in hospital and department committees.
• Demonstrated ability in developing and mentoring staff and colleagues.
• Leads by example, consistently demonstrating highly professional behavior. Demonstrates personal and professional accountability and holds others to the same.
• Exhibits a passion for nursing.
• Serves as a role model and coach for Critical Moments of Service Standards and service recovery.
• Participates in department or unit performance improvement activities, may include shared governance.
• Utilizes critical thinking in regards to patient safety and patient experience and appropriately escalates to the appropriate chain of command.

Graduate of an accredited nursing program. BSN or upon hire BSN completion agreement for enrollment in an accredited BSN Completion Program.

Mercyhealth partners if hired prior to 1‑1‑14 in Winnebago County and prior to 9‑1‑14 in Rock, Walworth and McHenry Counties an ADN only is required.

Licensed as an RN in the state of practice.

Approved CPR certification required within 90 days (Other certification per unit requirements: ACLS, PALS, PEARS, NRP).

Excellent interpersonal/communication and conflict resolution skills. Genuine concern for people.

Strong verbal communication skills.

Must be able to use Microsoft Word and Excel.

Adept listener with the ability to interpret concerns. May include color blind test.

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. While…