Customer Service Representative

FT Customer Service Representative at National Fitness Partners

Full‑time:
Starting at $15 per hour. Hourly increases at 180 days, 1 year and every 6 months after the first year based on anniversary date.

Hours:

Monday–Thursday 3:15 pm–11:15 pm;
Friday 1:15 pm–9:15 pm.

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable – Self‑starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

• Growth opportunities: over 90% of our management team started as entry‑level team members.
• Competitive pay with shift‑differentiate pay for select shifts.
• Paid time off for all employees.
• 401(k) with employer match up to 4%.
• Health insurance options: medical, dental, vision, family life insurance, and more.
• Basic life insurance and short‑term disability at 100% company paid.
• Employee Assistance Program.
• Free Black Card membership.

• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote our unique fitness instruction classes (PE@PF) to active members and new members.
• Provide a clean, sanitized, and safe club environment.

• Seniority level
  :
  Entry level
• Employment type
  :
  Full-time
• Job function
  :
  Other
• Industry
  :
  Wellness and Fitness Services
• Location
  :
  Crystal Lake, IL

Referrals increase your chances of interviewing at National Fitness Partners by 2x.