Team Leader, Management

Overview

Join to apply for the Team Leader role at H&R Block
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Our Company:
At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We are focused on growth through Block Next, a long-term strategy emphasizing innovation, client experience, and sustainable growth.

If you embrace challenges as opportunities and seek to make a meaningful difference, our door is always open.

A Typical Day:
As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that grow stronger each year. You will lead a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office.

• Provide frontline leadership and development of tax office associates to deliver an outstanding client experience and achieve office growth objectives.
• Serve as a knowledgeable resource on tax topics and products for associates.
• Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement.
• Assist in recruiting and interviewing candidates for tax office positions.
• Serve as point of contact for onsite escalated client service concerns and ensure proper scheduling and conflict resolution.
• Lead daily activities to ensure work is completed on time with quality, prioritization, and goal alignment.
• Build an engaging team environment through training and coaching to meet service standards and recognize outstanding contributions.
• Lead daily team meetings and communicate essential information; create associate work schedules and manage timekeeping and overtime.
• Prepare tax returns as required and conduct timely performance reviews; partner with Associate Relations Center to address performance concerns.

• Prior experience in a customer service, shift leader, or similar role; experience supervising or managing people.
• 2+ years as a Tax Professional (if preparing tax returns).
• Ability to meet IRS/state requirements; annual continuing education completion.
• Computer proficiency with MS Office; ability to work independently with minimal supervision.
• Strong customer-centric mindset; flexible schedule and assignments as needed.
• High school diploma or equivalent (or higher).

We invest in our people and provide resources for total well-being. Benefits may include an Employee Assistance Program, wellbeing programs, neurodiversity and caregiver support, discounts, and eligibility-based options such as Medical Coverage, 401k, and Employee Stock Purchase Plan. More benefits are listed at

We are committed to building a connected culture where trust, care, and belonging are central. H&R Block is an equal opportunity employer supporting diversity in the workplace.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not an offer or guarantee of employment.