Customer Care Representative

Customer Care Representative

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Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for homeowners, communities, and associates by building quality homes and providing exceptional customer service. Lennar has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States.

The Customer Care Representative is a critical link between home buyers and trade partners to conduct final orientations, diagnose, schedule, and complete warranty service work. The position requires maintaining positive homeowner relations, coordinating repair work, and ensuring satisfaction with the services provided.

• A career with purpose.
• A career built on making dreams come true.
• A career built on building zero defect homes, cost management, and adherence to schedules.

• Schedule and oversee repairs, ensuring completion within specified time frames.
• Maintain service request logs and documentation of all work performed.
• Evaluate performance of trade partners and materials, reporting back to management.
• Participate in department meetings and emergency on-call rotation schedules.

• High school diploma or GED;
  Associate’s degree or equivalent is preferred.
• 1-3 years of experience in residential customer service or construction field preferred.
• Valid driver’s license with a good driving record.
• Strong communication, organizational, and time‑management skills.

Regular, in‑person attendance at company communities, job sites, and offices during regular work hours is an essential function. Some office work may require the ability to occasionally bend, stoop, reach, lift, move and carry office materials and supplies weighing 50 pounds or less. Finger dexterity is required to operate a computer keyboard and calculator. Able to drive a vehicle.

At Lennar, we commit to fostering a supportive and enriching environment with a comprehensive array of benefits designed to enhance well‑being and professional growth. Benefits include robust health insurance plans (medical, dental, vision), a 401(k) retirement plan with a $1 for $1 company match up to 5%, paid parental leave, an associate assistance plan, education assistance up to $30,000 in adoption assistance, up to three weeks of vacation annually, generous holiday, sick leave, personal days, a new hire referral bonus program, home purchase discounts, and everyone’s included day.

Lennar associates have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit  for details.

Lennar is an equal‑opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.

Entry level

Full‑time

Other

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