Operations Specialist

Job Description:

The Operations Specialist (Ops Specialist) is responsible for coordinating the licensing, asset management, and QA processes of Guide Star clinical staff. This position is also responsible for troubleshooting IT issues, managing projects, and providing operational support to onsite and offsite staff. In addition, the Ops Specialist maintains and creates operational standards, organizes records, and other duties as assigned.

• The Operations Specialist agrees to work as reasonably scheduled by Company.
• Collaborate and communicate effectively with all onsite and offsite employees, vendors, and client facilities, including providing guidance on operational processes to offsite clinical staff.
• Assist in creating and maintaining clear operational guides to ensure consistency and efficiency of operations.
• Coordinate and manage the completion of weekly and monthly collaborative agreement QA reviews, including maintaining their organized historical record.
• Assist in optimizing asset tracking and resource management of Company IT hardware and vehicles.
• Collaborate with various teams to organize and maintain internal electronic records and files to support and ensure efficiency in operational processes.
• Assist in troubleshooting a range of IT issues (MS Office suite, EMR systems, Apple products, etc.) with offsite & onsite employees and managing the workflow of support tickets to the IT helpdesk.
• Coordinate, manage, and track progress of project activities to ensure timely completion.
• Analyze operational data and provide insights for decision-making and further efficiency.
• Collaborate with President & COO and entire Ops team on special projects.
• Perform other duties as required.

• High School diploma required; bachelor’s degree preferred.
• 2+ years of office experience
• 1-year healthcare industry experience preferred
• Experience in customer support a plus
• Strong Excel skills required.
• Ability to troubleshoot issues with Outlook, Adobe, Apple Products, SharePoint, Excel, and Teams is preferred.
• Very strong written and verbal communication skills
• Ability to deal with ambiguity; resilient and adaptable
• Ability to multi-task and meet deadlines.
• Able to identify and resolve problems in a timely manner; gather and analyze information skillfully
• Independent thinking and ownership of assigned projects.
• Strong customer service skills; cooperative and willing to assist others.
• High level of attention to detail.
• Maintain confidentiality regarding business, personnel, and patient PHI/HIPAA matters; demonstrate discretion in interactions with company personnel.
• Able to pass background testing, including motor vehicle record review and drug screening.
• Reliable transportation

All Guide Star employees must be vaccinated against COVID-19 and flu. Guide Star follows all applicable laws; contact humanres for more information.

Must remain in a stationary position 90% of the time. Occasionally move within the office to access filing cabinets, office machinery, etc. Operate a computer, calculator, copy machine, printer. Open and close doors. Occasionally climb stairs. May need to reach items under or behind desks. May handle office supplies or furniture weighing up to 20 lbs.

Communicates with clinicians, vendors, and co-workers. Must perceive information displayed on monitors from short distances. Consistently communicates in person, via telephone, or video conference.

Works in a temperature-controlled, open concept workspace. Noise level is quiet to moderate. Passage of employees through work area is normal.

Must adhere to established procedures for clinical processes. Should adapt to fast-paced environment, customer service complaints, schedule changes, competing priorities. Demonstrates flexibility amid rapidly changing priorities.

Guide Star Eldercare is the national leader in neurobehavioral long-term care services, providing expert neuropsychiatric and dementia care services to nursing homes and memory care facilities. Guide Star Eldercare's mission is to enhance the quality of life for patients…