Senior Operations Manager – Interior Facilities Services

Join to apply for the Senior Account Manager role at PHFM | Facilities Maintenance - Interior & Exterior Services

Supercharge your career here at PHFM! We are looking for a Sr. Account Manager to join our team! Come work for an industry leader with consistent growth, explore multiple business lines, and experience an individualized development plan to help ensure you hit your professional potential.

• Medical, dental, vision, Short-Term Disability, Long-Term Disability, Life Insurance and additional voluntary plans.
• 401(k) Retirement Plan with company match.
• PTO, 11 Company Holidays and Paid Parental Leave
• Wellness activities and an onsite gym
• Ongoing professional development and continuing professional education.

• Manage and lead a team of 2-5 direct reports.
• Determine training needs and schedules.
• Career pathing and developmental plans.
• Review team performance against Service Level Agreements, improving scores, analyzing trends.
• Work order management.
• Ensure work orders are completed each month, accurate and prepared for invoicing to assist in month-end financing.
• Analyze volume trends.
• Ensure compliance with SLA requirements.
• Monitor and assist on escalated or high-visibility projects.
• Review key performance indicators and implement SOPs.
• Assist when required on execution of work orders.
• Financials and Reporting: executive reporting, responsibility of account and assigned vertical-level finances, track financial performance, ensure adherence to billing terms and maximize profitability.
• Client Management: develop positive client relationships, oversee client escalations, run client calls and Quarterly Business Reviews.
• Support department initiatives.
• Assist in work order and vendor partner negotiations.
• Assist in monitoring and/or executing after-hours tasks on evenings, weekends, and holidays as needed.
• Travel as required.
• Prioritize tasks with overlapping and/or conflicting due dates.
• Perform other duties as required by leadership.

• Minimum Qualifications: Bachelor’s degree or related experience.
• Minimum of 5 Years of Experience in Account Management.
• Previous management experience.
• Proven track record of managing and growing key accounts.
• Interior Facility Maintenance Hard Services Experience (plumbing, HVAC, general maintenance).
• Technical
  
  Skills:
  
  Experience with CMMS systems, proficiency in Microsoft Office and CRM software, intermediate to advanced Excel skills.

The work environment is moderate noise level (e.g., business office with computers and printers, light traffic). It involves frequent sitting, walking, standing, occasional climbing, stooping, kneeling, crouching, balancing, and the use of eye, hand, and finger coordination. Oral and auditory capacity is required for interpersonal communication and the use of automated devices such as telephone. The employee must occasionally lift or move up to 20 pounds and read and understand work instructions.

• Mid-Senior level

• Full-time

• Sales and Business Development
• Facilities Services