Client Success Manager

Location: Rotherfield

Client Success Manager
Immediate start
Monday to Thursday 8am - 5.30pm whilst training
then hours change after 2 month probation to 11am - 9pm Monday to Thursday
£30,000

** Sales Experience Required*
* The Role

We're looking for a driven Client Success Manager with proven sales experience to grow revenue across our lapsed and existing accounts. This role blends relationship management with proactive selling - owning accounts, closing deals, and delivering outstanding service while representing the brand at the highest level.

Key Responsibilities

Grow sales revenue within the house client base

Act as the main point of contact and deliver first-contact resolution

Chase quotes, close orders, and secure deposits and balance payments

Manage orders end-to-end, including shipping updates and follow-ups

Resolve client issues quickly and professionally

Maximise touchpoints using approved sales techniques

Maintain accurate CRM records and client communications

Represent the brand professionally at all times

Support and attend domestic and international trade shows

About You

Proven sales experience (essential)

Confident communicator by phone and email

Strong relationship builder with a commercial mindset

Highly organised and KPI-driven

Working fully onsite in East Sussex, this role is 4 days a week Monday to Thursday 8am - 5.30pm for 2 months while training then the hours will be 11am - 9pm

Brook Street NMR is acting as an Employment Agency in relation to this vacancy