Service Team Manager

KENNEDY BROS (ENGINEERS) LIMITED has been based in Rotherfield since 1946. We are a Ford authorised repairer but we sell, service and repair all makes and models.

• Welcome customers in a polite and professional manor.
• Update customers on the progress of their vehicle repairs to maintain transparency and trust.
• Proactively sell additional services and repairs based on advisories from the Vehicle Technician to ensure vehicle health and increase service revenue.
• Order parts in advance to increase workshop productivity.
• Ensure customer and vehicle records are up-to-date and accurate.
• Create estimates and invoices.
• Schedule appointments efficiently to maintain our high level of service and smooth-running of the workshop.
• Follow up MOT and service reminders to ensure vehicles are maintained correctly and on-time.

• A minimum of 1 year experience as a Service Advisor.
• You must have excellent communication skills with both customers and colleagues.
• You must be able to learn new computer systems and processes quickly.
• Previous mechanical experience and knowledge would be advantageous.

Our ethos is to offer an honest and reliable service to our extensive existing customer base and new customers in Rotherfield and the surround areas. We offer a competitive salary, pension scheme and Monday-Friday working. We close between Christmas and New Year to allow our team to spend the festive period with their family.