Material Customer Analyst

Select how often (in days) to receive an alert:

• Accomplish KPI’S target and create action plans for the ones that are not in target as related to customer fill or overall customer delivery performance
• Apply a systematic problem-solving approach when transactions fail such as ASNs, Idocs, customer delivery creation, carrier pickup failures.
• Monitor and align with any intercompany customers placing sales orders exceeding 95% of our safety stock holding
• Monitor and align with the Customer Operations Team any external sales orders exceeding 95% of our safety stock holding
• Monitor incoming orders for leadtime violations, scorecard disputes / opportunities
• Attend customer escalation calls and support in review of customer scorecards and preventative maintenance within customer portals.
• Support in customer lead time alignment activities
• Create and update reports to track customer fill-rate, customer past due, carrier pickup failures, shipping exceptions.
• Support and work collaboratively with the Product Management, Pricing, Content, Materials, Forecasting, and Quality teams to ensure smooth supersession activities
• Resolve Get Paid issues
• Daily monitoring and clearing the queue failures within SAP.
• Maintains courteous, impartial, and objective dealing with customers.
• Know and comply with the Safety Regulations of the Company, to prevent accidents, avoid acts and unsafe conditions.

• 2+ years related work experience in a Tier 1 or Tier 2 automotive manufacturing environment.
• Thorough knowledge of MRP, inventory control, shipping and receiving. SAP preferred
• Logistic experience.
• Knowledge of Power BI preferred
• Ability to represent the company effectively in dealing with customers.
• Working knowledge of Microsoft Office. Expert level in Excel and Outlook.
• Ability to conduct customer related tasks via the telephone, e-mail, Internet, Microsoft teams, and in person.
• Good communications skills (both oral and written) and good negotiating skills.
• Demonstrated experience with widely accepted MRP systems and applications software.
• Ability to solve practical problems and deal with a variety of changing situations under stress.
• Engage in matters involving high-pressure situations while maintaining professionalism and tact.
• Working knowledge of various supply chain strategies including JIT, Safety Stock, Forecast, and a thorough understanding of production and inventory control principles.
• Ability to create, track and meet schedules at a multi-task level along with project management skills.
• Proven analytical/technical aptitude.
• Coaching, mentoring, teaching skills
• Excellent communication, presentation, and facilitation skills
• Ability to take initiative, to maintain confidentiality, to meet deadlines.

Join our team of 40,000 problem solvers who are fostering a culture of innovation by leveraging the diverse perspectives of our global team. We believe in facing challenges head-on by finding opportunity and uncovering possibility, where roadblocks and barriers become targets instead of obstacles. We are One Dana with limitless opportunity.