Support & Crisis Screener

Overview

As a Partner in Wellbeing, the Support and Crisis Screener will be responsible for screening calls placed to the crisis line by answering phones and using screening tools to collect data to assess for depression, anxiety, and suicidality. Collect referral information and dispatch crisis responders. Keep records, documentation, and client reports. Monitor individual patients and/or groups in living or therapeutic situations.

• Assess calls to determine if the caller/client is presenting a mental health crisis per established protocol.
• Provide critical information to support other human services personnel, i.e., police, EMS, and other personnel responding to the crisis.
• Demonstrate the ability to document information in a clear, concise, and professional standard in compliance with agency standards and governing authorities.
• Activates Alluma or Sanford Mobile Crisis Response Unit per protocol.
• Provides support and referral information to the caller in a non-crisis situation.
• Advocate for callers who are unable to do so for themselves. Provides resources as needed.
• Respond, as necessary and trained, to effectively de-escalate callers at risk of harming themselves and/or others.
• Monitors clients during brief crisis unit stays, providing stabilization services with the goal of discharging safely.
• Focuses on integrated health (physical, mental, substance use, and oral) care, ensuring clients are referred to any necessary internal and/or external services to support their overall wellbeing.
• Ensures care coordination activities are client-centered.
• Performs additional duties as assigned or requested.

Position Requirements

Required Education, Certification, Experiences

• HS graduates with relevant experience.
• Must have at least 30 hours of crisis intervention and stabilization training during the past two years; able to complete upon hire.
• Must pass a criminal background check through MH DHS Net Study.
• Access to a personal vehicle and the ability and willingness to use the vehicle in carrying out position responsibilities.
• Valid driver’s license and insurable under the agency’s automobile insurance policy.
• Free from substance use problems for no less than 2 years.

• Demonstrated ability to function within legal and ethical boundaries consistent with the scope of personal practice or personal licensure, HIPAA guidelines, and other local, state, or federal regulatory guidelines.
• Demonstrated ability to provide the services described in the above position description, as well as excellent organizational and creative problem-solving skills.