Senior Systems Administrator

* Overview:
* Please read the following job description thoroughly to ensure you are the right fit for this role before applying.

We are seeking an experienced and highly motivated
* Senior System Administrator
* to join our growing team. This role involvessupport for our managed services clients, covering
* server, network, and desktop infrastructures*. The ideal candidate will be technically proficient, client-focused, and capable of managing multiple environments with an emphasis on reliability, performance, and security.

* Key Responsibilities:

* * Implement, maintain, and support
* network, server, and workstation infrastructures*, ensuring optimal uptime and performance.

* Provide comprehensive
* desktop and application support*, including:

* New user setup

* Line-of-business (LOB) applications

* Hosted environments

* General troubleshooting

* Install, configure, and support
* network hardware and services
* including LAN/WAN, routers, firewalls, switches, and other security appliances.

* Deliver advanced support for
* Microsoft environments*, including:

* Windows Server & Desktop OS

* Microsoft 365 / Exchange Online

* Active Directory / Azure AD

* Remote Desktop Services (RDS)

* Administer and support
* virtualization platforms
* such as
* VMware* and
* Hyper-V*, including provisioning, maintenance, and performance tuning.

* Collaborate with internal team members and client stakeholders to provide
* strategic IT guidance*, perform system evaluations, and recommend infrastructure improvements.

* Coordinate with third-party vendors for hardware/software support, upgrades, and escalated issues.

* Maintain accurate and up-to-date
* technical documentation*, including client-specific configurations, procedures, and SOPs.

* Record all work performed — including time, notes, and expenses — in
* Connect Wise Manage
* or equivalent PSA platform.

* Requirements (Must-Have):
* * Bachelor’s degree in IT, Computer Science, or a related field,
* or* equivalent professional experience.

* * 5+ years of hands-on IT experience*, preferably in a
* Managed Services Provider (MSP)
* or multi-client environment.

* Strong Experience in Windows Server & Desktop OS, Microsoft 365, Active Directory / Azure AD

* Strong interpersonal and communication skills; able to explain technical issues to non-technical users.

* Ability to
* multi-task
* in a fast-paced environment and work both independently and as part of a team.

* Must be able to pass a background check. xrlwcon

* Valid U.S. driver's license and reliable personal vehicle for travel to client sites.

* Preferred Experience (Highly Valued):
* Experience with the following tools and platforms is strongly preferred:

* * Networking & Security*:
Cisco, Meraki, Watch Guard, Sonic Wall

* * Antivirus & Security*:
Bitdefender or equivalent enterprise-grade solution

* * Email Security*:
Barracuda Cloud or similar spam filtering solutions

* * Virtualization*: VMware, Hyper-V, or similar hypervisors

* * Backup & Recovery*:
Veeam or equivalent enterprise backup solutions

* * RMM & PSA Tools*:

* Connect Wise Manage (ticketing/PSA) or similar platforms

* Connect Wise Automate (RMM) or similar platforms

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

* 401(k)

* 401(k) matching

* Dental insurance

* Health insurance

* Paid time off

* Vision insurance

Ability to Commute:

* Cromwell, CT 06416 (Required)

Ability to Relocate:

* Cromwell, CT 06416:
Relocate before starting work (Required)

Work Location:

In person