Business & Practice Manager

With a list size of almost 22,000 patients we are a large, well organised, established Practice with an excellent reputation.

We are seeking an experienced, motivated and strategic Business & Practice Manager to lead the operational, financial and organisational management of our busy GP Practice.

This is a senior leadership role, working closely with the GP Partners, with overall responsibility for the smooth day‑to‑day running of the Practice and playing a pivotal role in its strategic development, performance, and sustainability.

The successful candidate will oversee operations, HR, finance, IT, governance, premises, patient services and compliance, ensuring the delivery of high‑quality, safe and effective services to our patients.

If you feel you can bring commitment and enthusiasm to our team we would like to hear from you.

The proposed first interview date is planned for Thursday 5th February 2025 (please note this may be subject to change).

Our Mission Statement

The Practice’s primary purpose is to maximise health care and to improve patients lives by responding to their needs in prevention, early detection and prompt effective treatment of disease.

An enthusiastic, motivated, positive Practice with a patient centred approach. Responsive to the needs and wants of Patients, offering high quality of evidence-based care for the patient journey.

• Manage the smooth day to day running of the practice.
• Plan, co‑ordinate and monitor staff activities to ensure efficient services to patients and support to doctors.
• Oversee the effective management of doctor and staff rotas. Ensure adequate cover for absence for appropriate members of practice team.
• Implement and review practice policies, standards and guidance.
• To ensure the highest possible practice performance against all targets Quality and Outcomes Framework/Local Targets/Enhanced Services etc.
• Ensure staff understanding of how the policies, standards and guidelines will affect their own work.
• Oversee the organisation of meetings, preparation of agendas and ensure distribution of minutes as necessary.
• Liaise with the out of hours service as and when required.
• Participate in the planning, development and implementation of robust systems and procedures.
• Oversee, develop and manage an effective appointment system.
• Responsible for the overseeing of the surgery and clinic timetable to meet requirements of the patients and contract.
• Responsible for overseeing the consultation and visiting rates and ensuring that the staff responsible make the appropriate adjustments to resources where necessary.
• Responsible for setting reception and administrative delivery standards and monitoring compliance.
• Produce action plan to achieve quality and outcomes targets for the year based on the practice’s own priorities using agreed resources.
• Monitor progress against the plan and recommend remedial action where appropriate.
• Produce annual quality & outcomes framework return.
• Prepare tender/bid/report documentation as required.
• Work with partners to ensure that the practice has a clear vision of its goals.
• Identify strategies that will meet the practice goals.
• Maintaining patient confidentiality at all times.
• Implement and maintain an effective Practice Employee Handbook.
• To attend Practice/PCN/ICB/Alliance etc meetings as and when required.
• Ensure compliance with the PMS/GMS contract, ensuring objectives set are consistently achieved.
• Ensure a smooth working relationship between the practice and the pharmacy.
• See the attached job description for full details.

• All aspects of Human Resource Management including overseeing of recruitment, retention, change management, disciplinaries, grievances, DBS checks, induction and appraisal with training needs analysis completed for all non‑clinical staff.
• To encapsulate and deliver an Education and Training environment for both clinical and non‑clinical staff, improving recruitment and retention and ensuring that through appraisal staff competencies can support the delivery plans of the Practice.
• Aware of equality and discrimination law and its importance for…