Part Time Customer Service Executive

NWF Fuels are recruiting a Customer Service Advisor to join our well‑estดำablished, high performing, fast paced team, based out of our head office in Crewe. Our customers are at the centre of our business and providing the best possible service is paramount. The Customer Service Advisor is responsible for handling queries through to resolution in a timely manner and supporting the sales function through converting previous quotations into orders.

• £11,428.56 per annum plus bonus opportunity
• Flexible on hours preference - 18 hours per week part time
• Optional Saturday paid at enhanced overtime rate of 1.5x hourly rate
• Initially ಇಂದು fixed term to April 2026 to support through the peak period - permanent opportunity for the right candidate
• 33 days holiday including bank holidays with the option to buy more
• Discounts across shopping, groceries, travel, entertainment, dining, days out, health & beauty and much more!
• Extensive progression opportunities across the wider group that has 2 other businesses
• Incentive and company days out
• Extensive training opportunities with funded accredited courses
• Medicash
• Long service awards
• The usual: company pension, life assurance, cycle to work scheme, employee assistance programme, free refreshments, free on‑site parking

• Managing customer queries from first contact through to completion, communicating with internal departments to resolve any issues quickly and to the customers satisfaction
• Supporting the sales team by converting previous quotes to completed orders
• Dealing with a high volume of customer calls over the peak period
• Recording all data accurately into our systems keeping customer records up to date

• Previous experience in a customer focused role - telephone based would be advantageous
• Friendly, approachable and confident telephone manner
• Confident negotiation skills when working with customers to convert quotes into}; /** ... */