UKG Support Supervisor

Overview

The UKG Support Supervisor role focuses on configuring and maintaining calculated accruals within the UKG Pro Workforce Management (WFM) application and providing ongoing business-as-usual (BAU) support. This role requires strong expertise in UKG configuration, particularly the Calculated Accruals module, and the ability to work independently on support tickets and new configuration requests.

• Configure and maintain PTO accrual rules, Time Off Requests and related settings in UKG Pro WFM.
• Build new configurations for various calculated accrual policies and ensure alignment with organizational requirements.
• Manage and resolve BAU support tickets within defined SLAs, including troubleshooting and root cause analysis.
• Document configuration changes and maintain accurate records in the designated tracking system.
• Collaborate with stakeholders to gather requirements for new PTO/Accrual configurations and enhancements.
• Provide guidance and knowledge transfer to end-users and super users as needed.
• Escalate complex issues to senior support or technical teams when necessary.

• 3–5 years of experience in UKG Pro WFM support, with a strong focus on Calculated Accruals module configuration.
• Proven ability to build new configurations and manage ongoing support independently.
• Solid understanding of workforce management principles, timekeeping, and payroll processes.
• Strong troubleshooting skills and ability to resolve configuration issues efficiently.
• Excellent written and verbal communication skills.
• Ability to work independently and manage priorities in a fast-paced environment.

• UKG Pro WFM certification or equivalent training.
• Experience with ticketing systems and IT Service Management practices.
• Proficiency in MS Excel and Smartsheet for data analysis and reporting.

• Strong collaboration and communication skills.
• Flexibility and adaptability in a dynamic environment.
• Ability to engage effectively with all levels of the organization, from leadership to individual contributors.
• Critical thinking and problem-solving skills.
• Ability to export and present data clearly for leadership consumption.

SLA adherence for ticket resolution.

Cushman & Wakefield provides eligible employees with a comprehensive benefits package generally including health, vision, and dental insurance; flexible spending accounts; health savings accounts; retirement savings plans; life and disability insurance programs; and paid and unpaid time away from work. Compensation will reflect geographic location, experience, and qualifications, and will comply with minimum wage requirements.

The compensation for the position is: $72,250.00 - $85,000.00.

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please call the ADA line at or email  Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”