Patient Service Representative - Women's Health

Position Details

Mercy Women’s Health OB‑GYN Mercy Hospital St. Louis

New Ballas Road Clinic Towers

Patient Access Representative

Full Time - 40 hours/week

• Tuition Reimbursement up to $2,000 for continuing education
• Health/Dental/Vision available after day one
• Annual contribution of $100 per month to eligible co‑workers enrolled in the Dependent Care FSA
• Paid parental leave for new parents
• 401(k) with employer match
• Paid PTO for volunteering
• Competitive salary
• Future career growth!

The Patient Service Representative greets, instructs, directs and schedules patients and visitors. Performs a variety of clerical duties for physicians and clinic staff. Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed. Enters new and established patient information into the computer. Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees.

Monitors and revises physician schedules as appropriate. Performs patient care activities within the scope of data entry/processing and patient account functions. Establishes payment plans and collection of payments. Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals.

• Education:
  
  High school diploma or equivalent
• Experience Preferred:
  One year of applicable medical office experience.
• New hire must attend Clinic Core Front Desk Training through Clinical Education. All new hires are hired into this role.

Compassion and professionalism go hand‑in‑hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

• Tuition reimbursement up to $2,000 for continuing education
• Health/Dental/Vision available after day one
• Annual contribution of $100 per month to eligible dependent care FSA
• Paid parental leave for new parents
• 401(k) with employer match
• Paid PTO for volunteering
• Competitive salary
• Future career growth

From day one, Mercy offers outstanding benefits – including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you’ll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you’ll grow with us.