Technical Services Specialist II or III; Help Desk

Technical Services Specialist II or III (Help Desk)

Doane offers a comprehensive benefits package that supports you professionally and personally, including paid time off, health and retirement benefits, professional development opportunities, and free undergraduate and discounted graduate tuition. Visit our benefits page to learn more.

Doane University invites applications for a Technical Services Specialist (Level II or Level III) located on our Crete campus. In this role, you’ll be at the forefront of our Service Center, supporting the technology needs of students, faculty, staff, and external partners while coordinating the setup and operation of technology resources across the university.

• Serve as a key point of contact for technology support requests, event technology coordination, and service desk operations, ensuring requests and incidents are diagnosed, documented, resolved or escalated while delivering excellent customer service.
• Provide support through multiple channels, including in-person assistance, digital systems, and automated services.
• Collaborate with departments across campus, coordinate resources for internal and external events, and supervise and mentor student customer service representatives as needed.
• For Level II: develop technical and service management expertise with increasing independence.
• For Level III: assume greater leadership responsibilities, including project coordination, mentoring staff, and contributing to service improvement initiatives.

• Associate degree in customer service, information technology, or a related field (equivalent education, work, or military experience acceptable).
• One (1) year of experience providing customer support, service desk operations, or technical support in a professional environment.

• Associate degree in customer service, information technology, or a related field (equivalent education, work, or military experience acceptable).
• Minimum of two (2) years of progressive experience in technical support, service desk operations, or IT service delivery.
• Demonstrated leadership capabilities, mentoring experience, and capacity to manage projects or operational improvements.

• Experience supporting IT services, event technology, or higher education environments.

• Bachelor's degree.
• Relevant certifications:

• ITIL certification
• Service Now certification
• Customer service or service management certifications
• Other audio/visual or technology support related certifications

Salary ranges from $45,000 to $50,000 based on level (II or III), skills, and experience.

Primarily reports to the Crete campus but may require travel to the Lincoln and Omaha campuses as needed to support services, projects, maintenance, or emergencies. Work is generally during normal business hours, but may include occasional evenings, weekends, or other non-traditional hours to support events or respond to urgent service needs. Daily student desk support may also occur outside of standard working hours.

None specified.

Primarily indoor exposure.

Yes.

Doane University actively works to create and sustain a welcoming learning community for all members to fulfill their potential, feel valued, and make meaningful contributions to the university. Doane University is an equal-opportunity employer and seeks candidates who reflect the diversity of our society. In accordance with USCIS regulations, successful applicants must be legally able to accept work in the United States.

Doane is unable to sponsor applicants for work visas.

Required fields are indicated with an asterisk (*).

• Describe a time you helped someone solve a technology problem. What was the challenge, what steps did you take, and what was the outcome? (Open Ended Question)
• Describe a time in a professional or work-related setting when you went out of your way to assist someone. What was the situation, what steps did you take, and what was the outcome? (Open Ended Question)