Service Center Customer Service Representative
Job in
Crete, Saline County, Nebraska, 68333, USA
Listed on 2026-03-10
Listing for:
Doane University
Full Time
position Listed on 2026-03-10
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep, Bilingual -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Service Center Customer Service Representative Please see Special Instructions for more details.
- March 6, 2026 – Applications Due (Priority Review)
- March 13, 2026 - Extended Application Date
- March 22 – April 3, 2026 – Interviews Take Place
- April 9, 2026 – Notifications Sent
- April 26, 2026 – Mandatory Student Leadership Summit
Position Title
Position Title Service Center Customer Service Representative
Department
Department Service Center
Job Location
Purpose of Job
Fall 2026 – Spring 2027
Our Customer Service Representatives provide excellent customer service and first-level technical support for the Doane University community. We provide technology support and general information assistance via phone, web, and in-person directly to end-users from our service desk located in the Learning Commons.
General Description and Duties
- Answer the phone in a professional and courteous manner
- Basic connection, printer, and computer troubleshooting/maintenance
- Be willing to learn/try something new
- Check email, create tickets with information, and route to the correct technical team
- Interview customers in regards to their issue/request with directed questions
- Politely respond to the customer’s problem and convey a resolution either by resolving it at first contact or escalating it to the next level of support
- Provide end-user training and support where required
- Unlock AD account/Reset AD password/Walk a customer through the steps
- Use our Ticketing system, Google, and other Doane University software
- Assist with mail services and printing requests
- Attendance is required for the spring Student Leader Summit, April 26, 2026
- Expected to attend ALL training sessions throughout the year
Special Skills or Knowledge Required
- Active student at Doane University
Total Weekly Hours Required $15.00/hour
Physical Demands
Availability during the academic year to cover shifts:
- March 6, 2026 – Applications Due (Priority Review)
- March 13, 2026 – Extended Application Date
- March 22 – April 3, 2026 – Interviews Take Place
- April 9, 2026 – Notifications Sent
- April 26, 2026 – Mandatory Student Leadership Summit
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