Team Leader, Management

Overview

Join to apply for the Team Leader role at H&R Block
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Our Company:
At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next.

This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we re curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

• Lead a customer-centric team of associates and accelerate the seasonal tax business by managing a single H&R Block tax office.
• Serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving office growth objectives.
• Advance knowledge and serve as a knowledgeable resource on tax topics and products for associates.
• Lead daily team activities to ensure work is completed on time with attention to quality standards, priorities and overall goals.
• Lead daily team meetings and communicate essential information to tax office associates.

• Partner with District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement.
• Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions.
• Serve as point of contact for onsite escalated client service concerns and ensure clients are scheduled properly with conflicts resolved.
• Create associate work schedules and ensure accurate timekeeping and overtime management.
• Prepare tax returns, as required.
• Conduct timely performance reviews and address associate issues in collaboration with the Associate Relations Center.

• Prior experience in a customer service, shift leader, or similar role; experience supervising or managing people.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
• Annual completion of continuing education and ability to meet IRS and applicable state requirements.
• Computer proficiency with MS Office; ability to work independently with minimal supervision.
• Flexible schedule and adaptability to business needs; high school diploma or equivalent or higher.

We believe in investing in our people by supporting their total well-being. Our benefit offerings help associates plan for their health, wellbeing, and financial wellness needs.

• Wellbeing programs and support resources (e.g., Health Advocate).
• Neurodiversity and caregiver support available.
• Discounts on everyday items and services.
• Medical coverage, 401(k) retirement savings, and Employee Stock Purchase Plan where eligible.
• Details at

At H&R Block we are committed to a Connected Culture where trust, care, and connections help us work together and build an environment where everyone feels safe to be their authentic self and belong to the team.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

The pay range for this position is listed below. Local minimum wage laws apply. Individual pay decisions depend on factors such as experience, education, skill, performance, and location. Eligible associates may participate in incentive plans and benefits described above.

Pay Range
$15.00 - $65.00/Hr.