Pharmacy Clerk

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At Hy‑Vee, our people are our strength. We promise a "helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

• Job Title: Pharmacy Clerk
• Department: Pharmacy
• FLSA: Non‑Exempt

General Function: Provides prompt, efficient and friendly customer service, ensures cleanliness of the department, orders product and supplies, and logs invoices as necessary.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations: Accountable to and reports to:
District Store Director, Store Manager, Assistant Managers of Health Wellness Home, Store Operations and Perishables, Pharmacy Department Manager, Pharmacists. Positions that report to you:
None.

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, and performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Stocks received product and supplies and marks stickers accordingly.
• Works with co‑workers as a team to ensure customer satisfaction and a pleasant work environment.
• Reviews prescriptions that are not picked up as requested by department manager.
• Orders product and supplies at the department manager’s request.
• Reviews invoices on product received.
• Coordinates nursing home medicines as necessary.
• Logs invoices as necessary.
• Prepares the paperwork and compiles medicine for delivery orders and mailouts at the request of the department manager.
• Cleans, empties garbage, etc., to ensure the pharmacy has a clean and inviting appearance.
• Takes orders for refills from customers.
• Removes trash in a timely manner.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Gathers patient information required to prepare prescriptions.
• Keeps pharmacy supplies well stocked.
• Performs cash transactions.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.
• Administers vaccines as allowed by law.

• Completes the sale.
• Assists in other areas of store as needed.
• Performs other job‑related duties and special projects as required.

• Ability to follow written, verbal or diagrammatic instructions.
• Ability to add, subtract, multiply and divide whole numbers.
• Ability to file, post, mail materials, copy data from one record to another, interview to obtain basic information, and guide people.

• High school or equivalent experience.
• Over six months up to one year of similar or related experience.
• If applicable, vaccination certification as required by law.

• Must be physically able to exert up to 20 pounds of force occasionally; up to 10 pounds frequently; and negligible force constantly to move objects.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Must be able to perform climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions: This position is exposed to noise on a daily basis. The fast‑paced environment involves significant pressure and occasional exposure to dangerous chemicals or solvents while compounding products and chemotherapy drugs.

Equipment Used To Perform Job: PC…