Team Leader, Management

Overview

Join to apply for the Team Leader role at H&R Block
.

• Lead a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office.
• Provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office related growth objectives.
• Serve as a knowledgeable resource on tax topics and products for associates; advance knowledge and skills.
• Lead daily activities to ensure tax office associates meet deadlines with attention to quality standards, priorities and goals.
• Build an engaging team environment by training and coaching associates to execute on Service Standards and recognize outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules and ensure accurate timekeeping and overtime management.
• Prepare tax returns, as required.
• Conduct timely performance reviews and partner with the Associate Relations Center to resolve associate issues and address performance concerns.

• Prior experience in a customer service, shift leader, or similar role; experience supervising or managing people.
• 2+ years as a Tax Professional.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns).
• Annual completion of continuing education and ability to meet all IRS and applicable state requirements.
• Computer proficient with the ability to use MS Office; demonstrated ability to work independently with minimal supervision.
• Flexible with work schedule and assignments based on business needs.
• High school diploma / equivalent or higher.

• Employee Assistance Program with Health Advocate; wellbeing program (Better You) to help you build healthy habits.
• Neurodiversity and caregiver support available; discounts on everyday items and services.
• Benefits with additional eligibility requirements:
  Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
• Details at

At H&R Block we are committed to building a Connected Culture — trust, care, and connections that help everyone feel safe to bring their authentic self to work.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

Pay Range

$15.00 - $65.00/hr local minimum wage laws apply. Eligible for incentive plans where offered and described under plan terms; medical and retirement benefits included where available.