Intake Coordinator-LPN
Listed on 2025-12-22
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Healthcare
Healthcare Nursing
POSITION Summary
This position is on-site.
Responsible for collaborating with the Intake Coordinator, RN Case Managers, and therapy staff to provide direct and indirect care activities corresponding with each patient. This role is responsible for supportive, administrative, and clinical functions associated with the intake process and remote patient telemonitoring program. Establish and maintain positive relationships with customers and referral sources, responding to both staff and customer requests and concerns.
This role requires exceptional organizational skills, strong computer skills and attention to detail.
1. Receives referrals via phone, fax or in person from a variety of resources; determines appropriateness and eligibility for services.
2. Ensures that initial physician orders and medical records are obtained in an accurate and timely manner and support services being requested.
3. Ensures Home Health and Hospice Face to Face requirements are met.
4. Coordinates scheduling of the start of care and other visits as necessary.
5. Compiles admission information and enters into Electronic Medical Record (EMR). Communicates with the Clinical Directors and other staff regarding referral status.
6. Ensures admissions and therapy referrals are scheduled and coordinated.
7. Demonstrates continued professional growth and development through participation in education programs and review of current health care changes.
8. Directs all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies.
9. Ensures compliance with all state, federal, and ACHC referral/intake regulatory requirements.
10. Directs the implementation of work methods and procedures to ensure patients are admitted in accordance with policy.
11. Establishes and maintains positive working relationships with current and potential referral sources.
12. Ensures seamless transition of patients to home health & hospice by providing direct oversight of patient education and preparation for home health & hospice, and coordination of care with multiple service providers.
13. Builds and monitors community and customer perceptions of Coastal Home Health & Hospice as a high quality provider of services.
14. Gathers, collates, and reports referral statistics including key customer referral trends.
15. Provides leadership in strategic planning including identifying opportunities for additional or improved services to meet customer needs.
16. Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Coastal Home Health & Hospice.
17. Works with Director of Home Health, RN case managers and on-call nurses to assure implementation of telemonitoring on designated patient population.
18. Monitors daily results and communicates with the Director of Home Health, patients, RN care manager/on-call nurse when results are outside the pre-established parameters. When requested results need to be faxed to PCP.
19. Contact clients to perform annual telephonic reviews under supervision of RN case manager and Director of Home Health.
20. Ensure all client records are current in EMR and electronic storage systems.
21. Contact telemonitoring patients with missed readings to promote daily adherence.
22. Contact telemonitoring patients without-of-parameter readings.
23. Special projects as delegated by leadership team.
24. Troubleshoots with patient/family/care manager/on-call nurse when required.
25. Participates in the outcome evaluation process of the Telemonitoring service.
26. Coordinates delegated aspects of the Telemonitoring program.
The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
Qualification REQUIREMENTSTo perform this job successfully the individual must be able to perform each assigned essential duty satisfactorily. The requirements listed below are…
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