Duty Network Operations Manager

Overview

Now recruiting for a Duty Network Operations Manager – General Purpose Relief (GPR) based at Three Bridges Rail Operating Centre in West Sussex.

(Please note this is a shift-based role, where you will be working earlies, lates and nights all days of the weeks including Bank Holidays. The longest run of shifts is 7 shifts made up of 8- and 12-hour shifts; however, this is then followed by several days off).

The GPR role requires full flexibility as the post holder covers many shifts through their working week.

Are you someone who enjoys working in a fast-paced problem-solving environment? Are you systematic and thorough in your approach and able to prioritise your workload? Can you communicate quickly and clearly whilst influencing at all levels? Do you have great situational awareness and the ability to remain calm under pressure?

If you can answer yes to all the above, please read on.

Govia Thameslink Railway (GTR) is the largest Train Operating Company in the UK, operating four brands across London and the southeast of England. Our brands are Gatwick Express, Great Northern, Southern and Thameslink, together operating over 3,800 passenger trains a day completing over 1 million customer journeys.

Working in our control centre, the Duty Network Operations Manager (GPR) role is challenging, offering an opportunity to play a critical part in the tactical and strategic delivery of our train service. Our unique geography and the high frequency of the service we operate requires an individual who can handle a fast paced, quickly changing environment.

We require an exceptional, inspirational and strong people leader with high levels of self-starting to meet this challenge, to proactively motivate and engage a specialised team to deliver targets and goals, with the ability to think ahead, prioritise tasks for themselves and the on-shift team, solve real time problems and plan for the next challenge just around the corner.

To become a member of our dynamic and diverse team of professionals, candidates will be invited to complete an initial online assessment, and those selected will be invited to a further in person assessment day and formal interview. Those successful will be either offered an immediate appointment or enter our talent pool.

Responsibilities of a Duty Network Operations Manager (GPR) are:

• To lead the on-shift team at the ROC to deliver the planned daily timetable across the four GTR service groups.
• Lead the tactical, immediate response to real time disruptive events on GTR trains, stations and Network Rail infrastructure ensuring all local, company and industry standards and processes are applied correctly.
• Work closely with on-shift colleagues in our engineering department to ensure the fleet of trains is maintained.
• Work closely with on-shift colleagues in our operations department to ensure best use is made of available traincrew.
• Work closely with all stakeholders to ensure our customers receive the best possible experience.

Reporting to the Head of Network Operations
, the key challenges of the role include:

• Being responsible for directing the on-shift team to deliver the daily train service plan, taking ownership of issues affecting key service groups and implementing any required changes due to infrastructure, fleet and crew availability in line with standards, procedures and processes.
• Responsible for liaison and collaboration with Network Rail for the development and implementation of on the day, service recovery & very short-term train plans necessary for current train service operation.
• Working closely with Network Rail and other Train operating Company stakeholders to understand infrastructure restrictions and the consequential impact on train services.
• Ensuring that the on-shift team are developing and implementing alterations to the train service to maximise the use of the available network and ensuring the impact is kept to minimum and alternative routes are offered.
• Lead and manage our response to serious operational incidents, acting as the representative for GTR as appropriate, ensuring that the incident is contained and managed appropriately, and train services are restored…