Retail Assistant Store​/Bank

Overview

Are you looking for a rewarding role where your work makes a real difference? Guild Care is looking for an enthusiastic and customer-focused Retail Assistant on a zero hour contract to join our Crawley store team. You ll play a key role in supporting the Shop Manager and volunteers, helping to create a vibrant and welcoming shopping experience for our customers.

• Location:
  
  Crawley Store, 48a The Broadway, RH10 1HG
• Hours:
  
  Casual/Relief/Bank
• Payrate: £12.21 per hour

At Guild Care, we believe in putting people first—our clients and our team. We offer a warm, inclusive, and supportive working environment, where staff are encouraged to grow, develop, and thrive.

• Annual Wellbeing Day off
• Employee Assistance Programme (free confidential advice on wellbeing, family, debt, and more)
• Cycle to Work scheme
• Free Specsavers eye care vouchers
• Option to buy and sell annual leave
• Health cash plan (silver and gold)

If you re passionate about retail and making a difference in your community, we d love to hear from you.

Click on the job spec on Guild Care s website and apply today. Interviews will be taking place before the advert end date.

As Retail Assistant (Bank) in our Crawley store, your main responsibilities:

• Support the Shop Manager with the day-to-day operations of the shop
• Process and manage stock donations, including stock rotation and presentation
• Assist in achieving sales targets and maximising income
• Help with cash handling, till operations, and financial procedures
• Provide excellent customer service to all shoppers and donors
• Maintain a clean, safe and welcoming environment in the shop
• Support volunteers and promote a positive team culture
• Liaise with the Furniture Scheme Manager regarding stock logistics
• Attend relevant training and team meetings

Guild Care is Worthing s leading social care charity, supporting people of all ages in our community. Our charity shops help fund our essential services, and your role will directly support this life-changing work.

• Ability to undertake reasonable lifting duties
• Post Holder must be literate and numerate
• Flexible attitude to work
• Demonstrate good customer service skills
• Ability to provide a satisfactory Disclosure and Barring Service Check

• Experience Handling Cash
• Experience working in a charity/retail shop
• Experience working towards targets

Time Management/Organisational skills, Teamwork, Stock Taking

Guild Care was founded in Worthing in 1933 by visionary volunteers dedicated to supporting vulnerable individuals in the local community. Originally known as Worthing Council of Social Service, the organisation focused on alleviating poverty, isolation, and health challenges during difficult times. Over the following decades, Guild Care consistently expanded its services, proactively responding to the community s evolving needs.

In the 1950s and 1960s, Guild Care established innovative day centres and residential care homes, significantly enhancing life quality for older adults and individuals with disabilities. Adapting continually, the charity later introduced specialised dementia care facilities and tailored services for those with learning disabilities.

Today, Guild Care supports over 3,000 people annually across West Sussex through a range of community-focused services. Remaining true to its founding values, the organisation is one of Worthing s largest employers, powered by almost 700 dedicated staff members and the essential contributions of more than 300 volunteers, all united in making a meaningful difference.

Our vision is for all people in need of care to live fulfilling, safe and secure lives. Our mission is to ensure our support and services are accessible, effective and lovingly delivered. Our BELIEF values are Brave, Engaging, Loving, Integrity, Everyone Matters, Free to Be Me.

We are proud to be an equal opportunities employer. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender, gender identity, marital or civil partnership status, pregnancy or maternity, race,…