Product Lead; App

✈️ British Airways HolidaysCome and be part of our next adventure

Hybrid – Crawley (2 days p/w)

At British Airways Holidays, we don’t just sell holidays — we create memories. Whether it’s handpicked hotels, curated car hire or unforgettable experiences, we help our customers make the most of their time away.
And it all starts with our people.

✨ This is your chance to be part of it.

The Holidays business has an ambitious growth strategy spanning new markets, propositions and partners — all powered by a major tech transformation.

As part of our tech transformation, we plan to build a British Airways Holidays App.

The Product Lead (App) will lead a newly created App Product team to build and grow our customer‑facing App. Reporting into the Head of Digital Experience, this role will own the App strategy and deliver a brilliant customer experience aligned with the broader British Airways Holidays vision.

• Set the vision, strategy and goals for the App, informed by business strategy, customer research and analytics
• Lead a multi‑disciplinary product team, including a QA Engineer, Business Analyst, and contract engineering & design roles
• Own the roadmap, ensuring solution design and decisions are data‑driven and aligned to business priorities
• Be accountable for delivery across the App Product team, partnering with central Tech for resourcing and solution design, and coaching teams to build iteratively using agile methodologies
• Maintain a high‑quality customer experience on the App
• Collaborate with key stakeholders across BA Holidays, IAGL and Op Cos
• Drive the strategy for BA Holidays’ presence in the BA App
• Oversee and optimise the App budget, ensuring efficient and appropriate investment

• Proven experience as a product and people leader within agile product environments
• Strong communication skills with the ability to build trusted relationships
• A strategic mindset and passion for exceptional customer experiences
• Strong commercial acumen with the ability to identify and maximise commercial drivers
• Experience managing an App product and understanding its role in the wider strategy
• Comfort with ambiguity and change — we’re on a journey of transformation
• Experience managing multi‑million‑pound budgets

Shape new products, processes and ways of working within a transforming digital organisation.

Join a group that genuinely supports each other, where everyone’s contribution matters.

If you value progress over perfection, you’ll fit right in.

From ideation to delivery, you’ll shape outcomes and see the real impact of your work.

• 26 days’ holiday (plus bank holidays), increasing with service — with the option to buy or sell 5 days
• Unlimited standby and premium standby fares from day one
• Holiday & flight discounts for you, friends & family
• Flexible working hours
• Annual performance bonus
• Pension contributions (6% company / 3% employee)
• Private medical & dental cover with BUPA
• Enhanced Primary & Co‑Parent Leave
• Up to 20 days working in Europe per year under hybrid policy
• Cycle to work scheme
• Electric/ULEV car scheme
• Ability to purchase discounted Avios
• Wellbeing & recognition programmes

Our offices are in central Crawley with hybrid working (UK only). Most roles work from the office two days per week, with additional days as needed for collaboration and meetings. We support new colleagues being office‑based for the first few weeks.

You do.
Your passion, creativity, warmth and excellence make British Airways Holidays extraordinary.
As we grow, you’ll grow — with real opportunities to develop your skills and career.

We’re committed to diversity, equality and inclusion:

• Everyone feels valued and respected
• Everyone is treated fairly
• Our teams reflect the communities we serve