Senior Business Analyst

Main purpose of role

As a Senior Business Analyst in the AI Team, you'll be key in shaping and refining our digital solutions that drive efficiency and innovation across Rentokil Initial. You will act as a primary subject matter expert within your designated business domain, leveraging your advanced, specialized knowledge and detailed technical understanding to drive and contribute to complex initiatives, influence strategic direction, and define innovative business and technology solutions relevant to that area.

You will achieve this by closely collaborating with Solution Architects to define optimal solutions and by engaging with BAs in other domain areas where your work intersects. Your core purpose is to:

Champion business value:
Lead the definition and justification of strategic application projects specific to your business domain. You proactively identify opportunities, build comprehensive business cases from the ground up, and ensure alignment with high-level organizational objectives for your area, often presenting to senior leadership.

Translate vision into actionable requirements:
You will gather, refine, and engineer detailed requirements, defining future-state processes across relevant sub-domains. This will often involve deep analysis of current operations, specific system interactions and complex integrations, translating these insights into clear, actionable User Stories that guide our development teams.

Cross-Domain Coordination & Influence:
Engage in close discussion and collaboration with Business Analysts in other domain areas that your projects or solutions touch, ensuring seamless integration and identifying interdependencies. You will actively influence outcomes across these connected domains.

Support quality assurance:
Provide expertise to ensure robust acceptance testing within your area. You will implement and recommend best practices for UAT, guide on test scenario development, and ensure comprehensive validation across complex solutions, potentially influencing overall quality assurance processes.

Facilitate successful adoption:
Provide essential input and expert guidance to comprehensive change management and transition planning for major organizational shifts impacting your primary business domain. You will contribute to the development of business readiness plans and actively support stakeholder engagement to ensure the maximization of realized business benefits within your area of expertise.

Lead investigative work to pinpoint significant business opportunities and define effective new or improved business processes through emerging AI capabilities.

Specify how these improvements can be realized through advancements in AI, across information systems, data management, and operational practices.

Collaborate extensively with senior business stakeholders and IT staff on strategic studies, detailed requirements specifications, and feasibility analyses.

Leverage industry advancements and opportunities to shape clients' strategic direction.

Ensure all stakeholder perspectives are thoroughly considered, verified, and validated, and that priorities align with overarching business objectives.

Build and maintain internal and external stakeholder relationships to manage scope, delivery, budgets, and expectations.

Champion solutions through ML & AI evangelism.

Leverage your business acumen to assess and advise on the practicality of different innovative solutions, skillfully integrating technical feasibility with operational needs.

Take the lead in the detailed specification and modeling of recommended solutions, applying relevant resources, standards, methods, and tools.

Oversee the development of visualisation and user experience elements of solution design.

Maintain strong relationships with software engineering and service delivery teams, playing a full part in bringing systems to successful implementation.

Eliciting, analysing, and documenting detailed functional and non-functional requirements.

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