Patient Services Coordinator ADHD Primary Care Connect Service

Patient Services Coordinator ADHD Primary Care Connect Service

The ADHD Primary Care Connect serviceis a new, GP led pilot in partnership with Sussex Partnership Foundation Trust,one of the largest mental health trusts in the country. The service, which is being piloted in Crawley, will accept referrals from Crawley GP practices for patients withsuspected ADHD and will offer initial assessment, diagnosis and treatment,including holistic patient support.

Proposed Salary: Band 5.1 to 5.6 on the ABC pay scale which is equivalent to £28,391.79 to 31,269.54 per annum dependent on experience (pro rata).

Hours of Work:Part-time/Full-time/Job Share. Occasional Saturday mornings may be required.

Tenure: 12 months fixed-term contract initially.

Location:Leacroft Medical Practice with travel to other Crawley GP practices and ABC offices in Horley and Crawley

As a Patient Services Coordinator for the ADHD Primary Care Connect Service, you will play a crucial role in supporting the efficient operation and development of the service.

Working closely with patients, GPs, local practices and ABC colleagues, you will be responsible for coordinating and optimising service delivery and ensuring a seamless experience for our patients and clinicians.

There will be a strong focus on partnership working and additional opportunities for peer support for those in similar roles in other GP Federations.

You must be comfortable, and confident, supporting patients to engage with the service by adopting a solution focused, patient friendly approach and methodology.

Alliance for Better Care (ABC) is a GP Federation uniting 77

NHS GP member practices across 98 sites within 24 Primary Care Networks in Sussex and Surrey. We support our Primary Care colleagues - and their patients- to transform how healthcare is delivered in their communities.

We work closely with GP Practices, PCNs, Hospitals, Community Organisations, and the Third Sector.

These vital partnerships enable us to deliver a truly integrated approach that offers the support and expertise needed to effectively serve our populations.

More about our organisation:(Use the "Apply for this Job" box below)..org

• Act as primary point of contact for patients, carers and family members via phone, email and in person.
• Coordinate, receive and process referrals in accordance with service policy.
• Guide patients by offering support to complete questionnaires, forms and assessment paperwork, offering clear guidance in an accessible and supportive manner.
• Guide patients through the ADHD assessment and treatment pathway, explaining processes, timelines and next steps.
• Navigate appointments with patients, including booking, confirming, rescheduling and reminding patients of upcoming appointments.

Clinical Team Administrative Support

• Service coordination including administrative support to clinicians, diary management and rota coordination.
• Coordination of clinics including the preparation and management of clinic appointment lists.
• Support the management of clinical correspondence, reports and documentation.
• Assist in the coordination of multidisciplinary team (MDT) meetings, including scheduling and preparation of agendas and minutes where required.

Data Management & Governance

• Accurately input and update patient information on electronic patient record systems.
• Ensure all data is handled in line with confidentiality, consent and information governance policies (e.g. GDPR).
• Maintain organised digital and paper filing systems.
• Support service audits and data collection where required.

Service Support & Improvement

• Identify gaps or delays in administrative processes and suggest improvements.
• Support service development projects and quality improvement initiatives.
• Contribute to a positive, inclusive and supportive service culture.

Please see full job description for more information.

• Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant previous proven experience.
• Demonstrable commitment to professional and personal development.

• Excellent communication skills both verbal and written.
• Strong organisational and time management skills.
• Confidence in supporting patients to complete forms and understand process.
• Experience managing rotas or clinical schedules.
• Ability to manage sensitive information with discretion and professionalism.

• Proven experience in an administrative, coordination or customer-facing role (healthcare or mental health desirable).
• Experience working as part of a team and working independently.
• Knowledge of GP clinical systems.
• Experience working in mental health, neurodevelopmental or ADHD services.
• Understanding of ADHD and associated challenges across the lifespan.

• Champion of equality and valuing diversity.
• Demonstrate understanding and awareness of the principles of confidentiality and relevant legislation including the Data Protection Act.
• Ability to listen,…