Temporary Medical Receptionist​/Clerical Administrator

Temporary Medical Receptionist / Clerical Administrator

Within our busy medical practice receive, assist and direct patients and other visitors in a professional,courteous and efficient manner. As a frontline member of staff, the post holder will direct patients and visitors enquiries to the most appropriate or healthcare professional. Also assist in the administrative work of the practice.

Managing the daily administrative workload including call handling, booking appointments, handling prescriptions, dealing with queries, liaise with other healthcare professionals, opening and closing down of the surgery. Attend practice meetings/training. Handle all calls and paperwork in confidence. Make effective use of training and knowledge to ensure accuracy

Bridge Medical Centre is a busy doctors' surgery in Three Bridges. It has a friendly atmosphere, providing a wide range of patient services. Patient care is supported by general practitioners, paramedic practitioners, clinical pharmacists, advanced care practitioners, physician associates, advanced care nurses and health care assistants. In addition the practice has a team of social prescribers and care coordinators who are able to assist in the patient journey.

The practice is forward thinking and embarking on the introduction of a number of technology based systems to assist in improving patient access and the daily administrative burden.

Job Responsibilities:

1. Reception

Receiving and directing patients on arrival at the reception area, ensuring their requirements are met professionally and efficiently.

Provide help to patients and visitors with general enquiries explain surgery procedures, appointment system, hand out patient information / practice leaflet as appropriate, register new patients.

To advise patients on approximate waiting times and any unexpected delays

Receive, record and direct accurate messages when appropriate and pass them onto other members of the team using emails or Systm One.

Handing completed repeat prescriptions to patient and checking names and address.

To advise patients of relevant charges for private fees and take in fees from patients where applicable and issue receipts.

Deal with petty cash payments.

To assist in booking patient transport requests.

Liaise with other healthcare professionals as required.

At the start of the day, make necessary preparations to receive patients

At the end of the day ensure the reception area is tidy and ready for use by staff the next day.

Deal with paperwork received whilst on reception duty, ensuring no patient information is left.

2. Telephone

• Receive and make telephone calls as required which will include making appointments, giving test results, booking ambulances, home visit requests, dealing with general enquiries and complaints. Divert calls and take messages as appropriate.
• Answer telephone promptly in a polite and professional manner and manage calls appropriately.
• Have working knowledge of telephone system, during and after hours.

3. Appointments

• Process appointment requests for today and future appointments from patients by telephone and in person.
• Deal with home visits requests and action visits carried out that day.

4. Administration

• To register new and temporary patients in the practice area and inform patients of the practice facilities. Register patients on the clinical system ensuring all details are recorded accurately.
• To check and accurately update patients addresses and telephone numbers and other contact information on the clinical system.
• Participate in covering the prescription process, dealing with patient enquiries and printing prescriptions following agreed protocols.
• To generate prescriptions as required
• Coding, summarising and scanning of correspondence
• Complete tasks sent via the clinical system (Systm One)
• Photocopy as requested.
• Ensure working area is tidy, risk free and patient confidentiality is maintained at all times.
• Photocopying of medical records as required.

5. General Tasks

• To contribute to team working within the practice, offering support to and seeking support from colleagues wherever possible
• Preparing/restocking…