Rail Social Media Lead: Disruption Updates
Job in
Crawley, West Sussex, RH11, England, UK
Listed on 2026-02-04
Listing for:
GTR (Govia Thameslink Railway)
Full Time
position Listed on 2026-02-04
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Technical Support, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Overview
A leading rail service provider located in Crawley is seeking a Social Media Advisor to manage customer information during disruptions. This vital role involves engaging with customers via social media and supporting the Customer Service Team. The successful candidate will need excellent problem-solving and communication skills, along with a proactive approach to customer service. The position offers benefits such as a pension plan, health care, and free travel on GTR services.
Responsibilities- Manage customer information during disruptions and engage with customers via social media.
- Support the Customer Service Team to resolve inquiries and provide timely updates.
- Excellent problem-solving and communication skills.
- Proactive approach to customer service.
- Pension plan
- Health care
- Free travel on GTR services
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