Desk Controller

Job Title:
Hire Desk Controller

Crawley (outskirts)

Competitive salary

Full-time, Permanent

About the Role

Lloyd Recruitment Services are working with a leading construction and plant hire organisation in Crawley. They are currently seeking an organised and customer-focused Hire Desk Controller to join their team. This role is central to the smooth day-to-day operation of the hire desk, ensuring excellent customer service, efficient coordination of equipment, and accurate administration throughout the hire process.

Key Responsibilities

• Managing incoming hire enquiries via phone, email, and in person
• Coordinating equipment availability, deliveries, and collections
• Preparing hire contracts, off-hire notes, and related documentation
• Liaising with drivers, engineers, and internal teams to ensure smooth operations
• Monitoring hire periods and ensuring timely returns
• Maintaining accurate records on the hire system
• Resolving customer queries and handling issues in a professional manner

Skills & Experience

• Previous experience in a hire desk, rental, logistics, or similar environment (preferred)
• Strong customer service and communication skills
• Excellent organisational skills with the ability to multitask
• Confident using computer systems and hire/ERP software
• Ability to work well under pressure in a fast-paced environment
• A proactive and team-oriented approach

What We Offer

• Competitive salary and benefits
• Friendly and supportive working environment
• Opportunities for training and career development
• Stable, long-term employment

Extra info:

• Refer a friend and earn up to 500 (see website for details)
• Due to high application volumes, only shortlisted candidates will be contacted. If you don't hear back within 5 days, please assume you have not been successful
• By applying, you accept Lloyd Recruitment Services' Privacy and GDPR Policy (see website)

Lloyd Recruitment Services are acting as an employment agency for this vacancy and are an equal opportunities employer.