Desk Controller

Position: Hire Desk Controller
Job Title:

Hire Desk Controller

Crawley (outskirts)

Competitive salary

Full-time, Permanent

About the Role

Lloyd Recruitment Services are working with a leading construction and plant hire organisation in Crawley. They are currently seeking an organised and customer-focused Hire Desk Controller to join their team. This role is central to the smooth day-to-day operation of the hire desk, ensuring excellent customer service, efficient coordination of equipment, and accurate administration throughout the hire process.

Key Responsibilities

Managing incoming hire enquiries via phone, email, and in person
Coordinating equipment availability, deliveries, and collections
Preparing hire contracts, off-hire notes, and related documentation
Liaising with drivers, engineers, and internal teams to ensure smooth operations
Monitoring hire periods and ensuring timely returns
Maintaining accurate records on the hire system
Resolving customer queries and handling issues in a professional manner

Skills & Experience

Previous experience in a hire desk, rental, logistics, or similar environment (preferred)
Strong customer service and communication skills
Excellent organisational skills with the ability to multitask
Confident using computer systems and hire/ERP software
Ability to work well under pressure in a fast-paced environment
A proactive and team-oriented approach

What We Offer

Competitive salary and benefits
Friendly and supportive working environment
Opportunities for training and career development
Stable, long-term employment

Extra info:

Refer a friend and earn up to £500 (see website for details)
Due to high application volumes, only shortlisted candidates will be contacted. If you don't hear back within 5 days, please assume you have not been successful
By applying, you accept Lloyd Recruitment Services' Privacy and GDPR Policy (see website)
Lloyd Recruitment Services are acting as an employment agency for this vacancy and are an equal opportunities employer