Helpline Advisor​/Customer Services

Job Description and Requirements

Helpline Advisor/Customer Services required on a contract basis, initially 6 months.

• Overview: The advisor will support a County Council. The role involves taking incoming calls on two different lines: one for booking in waste site calls, which is straightforward, and another that is more varied. The varied calls can cover anything reported to the council, such as potholes, uneven surfaces, or fallen trees. The job is described as quite varied, with no two days being the same, and the team receives a lot of emergency calls on “storm days”.
• Skills: Candidates need to have:
  • Good customer service and communication skills.
  • Basic IT understanding, as they will use multiple systems for logging issues, including Outlook.
  • A call centre or similar background, so they can handle the pressure and understand the busy nature of the role.
• Start date: ASAP
• Contract length: 6 months
• Location: Rotherham
• Hours: Monday to Friday 8am to 5pm with 1 hour lunch break – Full tie in the office.

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.