Manager, Business

Overview

At British Airways Holidays, we don’t just sell holidays — we create memories. Whether it’s handpicked hotels, curated car hire, or unforgettable experiences, we help our customers make the most of their time away. And it all starts with our people.

British Airways Holidays

Hybrid – Crawley (2 days p/w)

At British Airways Holidays, our Destination Team sits at the very heart of the business. The hotels we choose, the partnerships we build, and the destinations we develop are fundamental to the success of our iconic brand. As a Destination Manager you will take full accountability for your region — shaping it end-to-end, defining the buying and supplier strategy, and driving commercial performance with the backing, scale and stability of one of the world’s most prestigious travel brands.

Why this role is different

• True ownership – you own your region from strategy through to delivery. You decide how it’s built, grown and optimised.
• High business impact – your decisions directly influence profitability, customer experience and the strength of our global portfolio.
• End-to-end accountability – from sourcing and selection to negotiation, performance management and product quality.
• Iconic brand backing – negotiate and build with the weight, credibility and long-term stability of British Airways Holidays behind you. Your expertise genuinely shapes direction.
• Partnership, not transactions – you’ll negotiate hard, but always with a long-term, relationship led mindset.

• Own and implement the buying and supplier strategy for your region, ensuring it delivers against commercial, quality and customer objectives.
• Identify, develop and introduce new hotel partners and destination product that unlock commercial opportunity.
• Build and manage strong, long-term partnerships with hotel suppliers — balancing commercial negotiation with trust and collaboration.
• Secure optimum commercial terms, delivered on time and fully aligned with our Health, Fire & Safety and legal requirements.
• Work closely with Yield Management to maximise profitability, using booking data, web analytics, competitor insight and inventory performance.
• Represent British Airways Holidays in a professional and confident manner, both in the UK and overseas.
• Lead and inspire your team, setting clear standards, direction and pace.

• A strong track record of buying, negotiation and commercial delivery within the travel industry. Experience with hotel connectivity an advantage.
• Proven experience of managing destination or product portfolios end-to-end.
• The drive and commercial instinct to spot opportunities, pursue them creatively, and maximise value for your region.
• Credibility and gravitas to negotiate at senior levels, while building lasting, mutually beneficial partnerships.
• A collaborative leadership style that develops teams and brings stakeholders with you.
• Strong analytical capability, using data to inform decisions and shape commercial outcomes.
• Excellent influencing, problem-solving and judgement skills in a fast-paced, multi-layered environment.
• A passion for quality, with a constant focus on standards, safety and brand reputation.
• Willingness to travel and represent the business internationally.
• A full UK driving licence and confidence driving abroad.
• The ability to work from our Crawley office at least two days a week.

You’ll be trusted to lead, empowered to decide, and supported by the strength, scale and stability of an iconic global brand. If you’re looking for a role where your expertise truly shapes outcomes — and where the partnerships you build today will define success for years to come — this is that opportunity.

• 26 days holiday a year, increasing by one day for every two complete years’ service, to a maximum of 30 days — plus bank holidays. With the option to buy or sell 5 more.
• Unlimited standby and premium standby fares for you and your nominees (on the BA network and partner airlines) from day one
• Holiday and flight discounts for you, friends, and family from day one
• Flexible working hours
• Annual…