Administrative​/Clerical Assistant, Office Administrator​/ Coordinator

Overview

British Airways Holidays – Hybrid working (Crawley, 2 days per week).

Destination Assistant – Support the team who deliver our global portfolio of hotels. At British Airways Holidays, our Destination Team sits at the heart of what we do. From the hotels we select to partnerships we build to the destinations we bring to life, our work shapes the holidays customers book every day.

• Providing high-quality administrative support to the Destination Team, working closely with individuals across the business.
• Conducting competitor and hotel rate analysis to support commercial decisions.
• Coordinating content with hotel partners, including online copy, images, supplier notes, and promotional material.
• Supporting the setup of new hotel partners by checking contracts for accuracy, overseeing sign-off, and acting as the final quality check on hotel contracts and content before launch. Organising team travel for overseas partner meetings, handling all logistics.
• Supporting systems testing, identifying issues, and helping with the implementation of new projects and tools.

• A passion for delivering quality work and seeing the impact of what you do.
• Strong organisation and administration skills, with excellent attention to detail.
• The ability to juggle multiple requests, react quickly, and enjoy working in a fast-paced, ever-changing environment.
• Clear, confident communication skills and a collaborative approach to working with colleagues and external suppliers.
• A practical, solutions-focused mindset with sound judgement.

You’ll be trusted to deliver, learn from an experienced team, and become the glue that helps the Destination Team succeed. You’ll gain exposure, responsibility, and development in a supportive, collaborative environment filled with people who are passionate about travel and proud of the product they create.

• 26 days holiday a year, increasing by one day for every two complete years’ service, to a maximum of 30 days — plus bank holidays. With the option to buy or sell 5 more.
• Unlimited standby and premium standby fares for you and your nominees (on the BA network and partner airlines) from day one.
• Holiday and flight discounts for you, friends, and family from day one.
• Flexible working hours.
• Annual bonus based on company and individual performance.
• Pension contributions (6% company/3% employee).
• Private medical and dental cover with BUPA. Paid options to cover partner and children.
• Enhanced Primary and Co-Parent Leave.
• Enjoy up to 20 days working in Europe a calendar year under our hybrid working policy.
• Cycle to work scheme.
• Electric/ULEV car scheme.
• Ability to purchase Avios from salary at a discounted rate.
• Wellbeing and recognition programmes to support and celebrate you.

Our offices are based in central Crawley and we offer hybrid working (within the UK only). Generally, this role works from our offices twice a week, with additional days as needed depending on meetings etc. Office days are coordinated so that colleagues in the same team are in the office together to collaborate in person. We usually support new colleagues in the office full time for the training period and you adopt our hybrid working model once you are fully ready.

You do! Our people bring the energy, the warmth, and the ideas that make British Airways Holidays extraordinary. As we grow, you’ll have the chance to grow too — with real opportunities to develop your skills and your career.

Diversity, equality & inclusion are all important to us. We believe a diverse and inclusive workplace contributes to our sense of wellbeing and belonging, enabling us all to thrive professionally and personally.

• We aim to be inclusive – everyone feels valued and respected as an individual.
• We aim to ensure equality and equity – everyone treated fairly as individuals with recognition of unique differences.
• We aim to be diverse – with a mix of colleagues representing our community.

Closing date for applications is 25th January.

Please note - we may close this vacancy early if we receive lots of applications or business priorities change.