Case Manager/Coach
Listed on 2026-01-12
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Social Work
Community Health
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Description
CCAP Mission Statement - To empower all people and communities, challenged by poverty as well as social and cultural barriers, through advocacy, education, and access to high quality health and human services.
Job Summary
Provide personalized assessment to clients of the Low-Income Home Energy Assistance Program (LIHEAP) who are seeking assistance. This will include long- term monitoring of clients, providing energy conservation tips, financial education, and workforce development as needed. Participate in community events of various types to extend services through other social service agencies and community partners. Foster relationships with collaborative partners and cultivate new ones.
Collect and analyze data responsibly.
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Job Type
Full-time
Description
CCAP Mission Statement - To empower all people and communities, challenged by poverty as well as social and cultural barriers, through advocacy, education, and access to high quality health and human services.
Job Summary
Provide personalized assessment to clients of the Low-Income Home Energy Assistance Program (LIHEAP) who are seeking assistance. This will include long- term monitoring of clients, providing energy conservation tips, financial education, and workforce development as needed. Participate in community events of various types to extend services through other social service agencies and community partners. Foster relationships with collaborative partners and cultivate new ones.
Collect and analyze data responsibly.
Requirements
REQUIRED QUALIFICATIONS:
- Degree in Social Work, Human Service, Family Development or a related field, preferred.
- Previous experience in social services, energy conservation, financial education, or workforce development is highly beneficial. Experience working with individuals and families.
- Public speaking and presentations skills
- Knowledge of Case Management Principles
- Must have knowledge of Community Resources
- Computer literacy and experience with Microsoft platforms
- Must have excellent written and verbal communication skills
- Provide/maintain all required immunizations and/or vaccinations
This is a full-time, 35 hours per week, position unless determined differently by the Vice President.
Some evenings may be required.
Due to the nature and responsibility of this work, this individual maintains a flexible schedule, which may go beyond a regular workweek.
May be required to work at any CCAP location.
Key Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provide long-term services for select participants of LIHEAP
- Conduct a comprehensive client assessment and collaboratively develop a plan with active client involvement.
- Assist clients in developing a plan to minimize future crisis situations.
- Provide energy conservation, financial education, and job workforce development
- Provide supportive counseling and advocacy to clients and their families
- Coordinate services with other community resources and assist with application process.
- Coordinating with LIHEAP supervised staff. Provide follow-up service and maintain an open line of communication with active clients. Create and conduct related activities with existing and potential clients in the community
- Advocate for clients by negotiating with their collectors and utility companies.
- Educate clients to become economically self-sufficient
- Provide resume-building workshops, tips for interviewing, job search strategies, and best practices for interviewing.
- Assist clients to identify barriers and challenges
- Maintain complete and accurate client records
- Maintain the necessary information for data collection and enter it into the agency's data system in a timely…
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