Merchandising Service Manager

Merchandising Service Manager at Lowe's Companies, Inc. Key Responsibilities

• Team Leadership: schedules Merchandising Service team and manages resources for the team to drive efficient project execution in fulfillment of the overall Merchandising Service strategy
• Guides Merchandising Service Associates (MSAs) around project priorities, scheduling, expectations, and needs (e.g., materials, supplies, time)
• Delivers onboarding and training, provides on‑job coaching, and mentors MSAs
• Coaches MSAs on performance
• Creates tailored development plans for MSAs by analyzing metrics and individual strengths, weaknesses, and needs
• Handles disciplinary actions and proactively partners with HR business partner
• Manages project, travel, display, fixture expenses and weekly payroll
• Identifies and resolves project and/or store‑level issues using available resources
• Summarizes and communicates project information, updates, and feedback on project execution with store team, field leaders, and corporate teams
• Identifies opportunities to improve efficiency, merchandising, and displays to be shared across the district, region, and enterprise, as appropriate
• Lead team to merchandise our live goods in garden centers
• Lead teams ranging from 11‑21 people
• Collaborate with Field Project managers on large third‑party labor projects when needed
• Customer Service:
  Provides SMART customer service at all times through the daily execution of Lowe’s customer service policies, procedures and programs
• Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
• Demonstrates sincere appreciation to customers
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
• Supports those that directly help customers by providing the tools and resources needed
• Lead daily price change execution, audit and update price labels inside and outside the store
• In‑stock:
  Oversee that merchandise is stocked, fronted, and fully packed down in assigned area according to planogram
• Confirm that all signage, reorder stickers, pricing, and product information is accurate
• Confirm all product displays, resets, and bay integrity efforts are completed according to Lowe’s specifications, planograms, and merchandising and safety standards
• Collaborate with receiving departments in assigned stores to establish or revise the staging process for reset product and product support materials
• Lead efforts of buyback items and ensure they are pulled, prepped, and ready for shipping
• Oversee the proper processing of damaged products
• Clean and Safe Stores:
  Detect common signs of shoplifting, theft, and other security risks, and promptly communicate them to management and/or Asset Protection
• Ensure compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
• Maintain a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
• Adhere to all safety requirements relevant to one’s regular job duties: top‑stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
• Operate store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)
• Maintain point‑of‑sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activated
• Follow state‑specific guidelines on price changes (Pricing Policy SF‑06)

• High school diploma or GED General Studies or equivalent years of experience in lieu of education requirement, if applicable
• 2 Years Customer service or retail experience in a…