Technical Support Manager

Location: Dunsfold

AR830 - Technical Support Manager

Location:

Dunsfold

Salary: £40,000 - £42,000 + Benefits

Overview:

First Military Recruitment are currently seeking a Technical Support Manager on behalf of our client.

The successful candidate will provide technical support across depot and dealer networks, deliver technical and health & safety training, carry out audits, and act as a key liaison between internal teams and external partners. This role requires strong leadership, communication skills, and the ability to support engineers both remotely and on-site while ensuring compliance with Safe Systems of Work.

Duties and Responsibilities:

Provide technical support to engineers and the dealer network via phone, email, and on-site visits.
Deliver technical and Health & Safety training courses, including preparation of training materials and handouts.
Conduct Health & Safety toolbox talks in line with Safe Systems of Work.
Carry out field, workshop, and resident engineer audits.
Produce technical service bulletins and Health & Safety bulletins when required.
Prepare detailed technical reports following support visits.
Support warranty administration processes and systems.
Liaise with manufacturers and suppliers to obtain technical information and training updates.
Work closely with internal teams to identify, resolve, and provide feedback on technical issues.
Assist with depot Health & Safety and quality audits.
Carry out compliance audits to ensure Safe Systems of Work are maintained.
Support new engineer induction training modules.
Provide technical support and training to the sales team.
Attend product training courses and develop internal and dealer training plans.
Contribute to business development projects as required.
Skills and

Qualifications:

Previous experience delivering and presenting training courses is highly desirable.
Strong leadership and coaching skills.
Excellent communication and interpersonal skills at all levels.
Ability to remain impartial and professional.
Strong organisational skills with attention to detail and accuracy.
Ability to prioritise workload and work independently.
Comfortable working under pressure and meeting deadlines.
Proficient in Microsoft Word, Excel, and PowerPoint.
Willingness to travel nationwide and stay away from home when required.

Location:

Dunsfold

Salary: £40,000 - £42,000 + Benefits