Response Supervisor - Temporary

Position Overview

Join Finning and lead a skilled team of technicians to deliver exceptional service. This position offers:

• Opportunities to drive safety, quality, and productivity on the shop floor and in the field.
• A collaborative environment focused on customer satisfaction and operational excellence.
• Competitive compensation and comprehensive benefits.

Finning Canada

1

Permanent

Join Finning and lead a skilled team of technicians to deliver exceptional service. This position offers:

• Opportunities to drive safety, quality, and productivity on the shop floor and in the field.
• A collaborative environment focused on customer satisfaction and operational excellence.
• Competitive compensation and comprehensive benefits.

As a Response Supervisor, you’ll be ensuring jobs are completed safely, accurately, and on time while mentoring your team and supporting continuous improvement.

The anticipated annual salary range for this role is between 100-110 based on the candidates experience.

• Champion a culture of safety through daily reviews and compliance with NSC standards.
• Lead and mentor technicians and apprentices, providing coaching and performance feedback.
• Oversee job planning and execution, ensuring repairs align with scope and quality standards.
• Act as a communication link between shop floor and customer-facing teams.
• Support warranty and repair processes, including documentation and claim management.
• Drive continuous improvement by identifying safety and process opportunities.
• Ensure compliance with SOPs, timecard accuracy, and contamination control protocols.
• Contribute to operational KPIs including safety, customer satisfaction, and productivity.

• Oversee shop floor and field operations to ensure safety and quality standards are met.
• Engage with technicians to resolve technical and tooling issues promptly.
• Monitor KPIs related to productivity, safety, and customer satisfaction.
• Conduct performance conversations and provide feedback to team members.
• Ensure accurate completion of timecards and service reports.
• Participate in safety meetings and lead toolbox talks.

• Journeyperson Heavy Equipment Technician certification.
• Minimum 4 years of experience with Caterpillar equipment and engines.
• Strong leadership and supervisory skills.
• Knowledge of NSC regulations, warranty processes, and contamination control.
• Understanding of JHA principles and safety compliance.
• Familiarity with collective agreements and performance management processes.
• Excellent organizational, communication, and problem-solving skills.
• Strong business acumen and ability to interpret KPIs related to branch profitability.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. Finning does not discriminate based on gender identity, race, national or ethnic origin, religion, age, sexual orientation, marital or family status, and/or mental or physical disabilities. We are committed to providing reasonable accommodations during the recruitment process and throughout employment.

If you require an adjustment/accommodation, please inform your recruiter.