More jobs:
Guest service agent
Job in
Cranbrook, BC, Canada
Listed on 2026-01-19
Listing for:
Prestige Rocky Mountain Resort Cranbrook
Full Time, Seasonal/Temporary
position Listed on 2026-01-19
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Summer Seasonal
Job Description & How to Apply Below
- Education:
Secondary (high) school graduation certificate - Experience:
Will train Work setting - Hotel, motel, resort Tasks
- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure Personal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player Employment terms options
- Early morning
- Evening
- Shift
- Flexible hours
- Morning
- Night Employment terms options
- To be determined
- Day
- Weekend
- Work Term:
Seasonal - Work Language:
English - Hours:
30 to 40 hours per week
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