Medical Receptionist & prescription clerk

Medical Receptionist & Prescription Clerk

Due to increasing patient numbers,
Forum Family Practice is looking to recruit a friendly, motivated, enthusiastic, and experienced Receptionist & Prescription Clerk to join our team.

You will play a key role in supporting our multidisciplinary team and ensuring a smooth patient experience.

• Greeting and directing patients in a professional and welcoming manner
• Managing the appointment system and booking appointments efficiently
• Processing information accurately and assisting patients as required
• Acting as the central point of contact for patients, distributing information, messages, and enquiries
• Liaising with clinical team members and external agencies such as secondary care and community services
• Accurately and promptly processing prescription requests for our patient population, working closely with relevant personnel
• Ensuring all patients and visitors are greeted professionally and politely, with queries dealt with effectively and efficiently
• Answering all incoming calls from patients and other healthcare professionals; diverting or taking messages as required
• Dealing with administrative queries and requests from patients and GPs
• Maintaining and monitoring the practice appointment system, including making, rearranging, and cancelling appointments as required
• Initiating contact with and responding to requests from patients, other team members, and associated healthcare providers
• Scanning all patient information and ensuring all patient records are kept up to date
• Managing referrals to primary and secondary care
• Processing and distributing incoming and outgoing post, and handling other ad hoc duties and general administrative tasks
• Answering the prescription line, taking requests for medications and dealing with patient queries
• Liaising with pharmacies and managing repeat dispensing tasks
• Communicating effectively with other team members, patients and carers, and recognising the need for alternative methods of communication
• Maintaining quality within the practice and alerting team members to issues of quality and risk
• Assessing own performance and taking accountability for actions, either directly or under supervision
• Contributing to the effectiveness of the team by reflecting on own and team activities and making suggestions to improve performance
• Managing own time, workload, and resources effectively

Essential:

• GCSE A to C:
  Maths & English
• Computer literate / IT skills
• Organisational skills
• Medical terminology

Desirable:

• NVQ Administration Level 3
• Knowledge of Systm One clinical system

• Previous experience working in a primary care or GP practice setting
• Experience of using clinical systems such as Systm One

• Previous experience in a reception or administrative role (ideally in a healthcare setting)
• Excellent communication and organisational skills
• Ability to work effectively as part of a team and independently
• Strong attention to detail and a commitment to providing outstanding patient care

• Hours:
  
  23.5 per week
• Monday: 8:30 am – 2:00 pm
• Thursday & Friday: 8:30 am – 6:30 pm

Forum Family Practice is a family‑friendly practice with high levels of patient and staff satisfaction. We hold an Outstanding rating for Caring and an overall Good CQC rating. As a teaching practice, we care for approximately 9,200 patients and are currently ranked in the top 6% of GP practices in the country based on patient feedback. We consistently achieve high QoF attainment.

Our team includes 4 Partner GPs, 2 Salaried GPs, 2 ANPs, 2 Practice Nurses, 3 Health Care Assistants, and additional support from link workers, pharmacists, mental health practitioners, a visiting paramedic, and a dedicated medication technician team. The administrative structure includes a Managing Partner, Office Manager, and a 12‑person admin support team.

Employer name: Forum Family Practice

Address: The Health Centre, Forum Way, Cramlington, Northumberland, NE23 6QN

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