Shift Lead - Food SF

Overview

Join our team at M&S as a Shift Lead in our Food section. You will champion our high-quality products, great value offers, and excellent customer service. You’ll be a brand ambassador who’s ready to recommend our newest Food products and ensure customers feel valued through remarkable service.

Rate of Pay
£14.47 per hour (increasing from £13.65 p/h from 1st April 2026) plus £3.00 per hour Unsocial Premium for any hours worked between 22:00 and 06:00.

Work Pattern
Week 1:
Mon 05:00-13:00;
Tue 15:00-23:00;
Wed 15:00-23:00;
Fri 05:00-13:00;
Sat 15:00-23:00.
Week 2:
Sun 10:00-19:00;
Mon 15:00-23:00;
Tue 15:00-23:00;
Fri 05:00-13:00;
Sat 05:00-13:00.

• Lead the fill operation, delivering a sales floor that is ready to trade and coordinating resources to serve, sell and fill. Lead the floor in the absence of the Colleague Manager.
• Coordinate resources to deliver operational tasks during the fill operation and in the absence of the Colleague Manager.
• Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
• Allocate resources effectively to deliver a quick payment experience.
• Enable daily operational processes to be implemented efficiently across their area of the store, at the correct times.
• Coordinate the team to deliver a clean, safe and well-presented store.
• Foster a great team atmosphere that is inclusive of everyone.
• Role model excellent customer service and the M&S behaviours and colleague expectations.
• Support Colleague Managers by sharing observations to help deliver high performance and recognise great colleagues.
• Support nearby stores if operationally required.
• Be a key holder and respond to call outs as required.
• Handle opening and closing tasks, including receipt of vehicles, temperature controls, logging operational issues with Helpdesks, cash handling and TSL compliance in peripheral hours.

• Under 18 Disclaimer:
  To comply with health and safety legislation, colleagues in this role must be 18 years of age or older.
• demonstrated ability to work across different areas of the store and adapt to changing retail demands.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, and we are happy to talk flexible working. If you require reasonable adjustments to any part of our recruitment process, please share these requirements with us when applying so we can ensure a fair process.