Manager of Customer Operations - Developers

Position: Manager of Customer Operations - Small Developers
Company description:
Water Utility Company based in Yorkshire region of England.

Job description:

Manager of Customer Operations Small Developers Hello! Thanks for stopping by. Let us tell you about some of the key aspects of the Manager of Customer Operations role. We offer a competitive salary, circa £70-80k per annum dependant on experience A company car allowance scheme (£7,200 per annum) Annual incentive related bonus (up to 20% of annual salary for the 2026/2027 performance year) Private health care (Self & Dependant) Attractive pension scheme (up to 12% company contribution) Life assurance cover of 4 times pensionable salary 25 days annual leave plus bank holidays plus an extra wellness day!

A great benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Where :
This role will initially be based in Bradford but were moving our office to Leeds Valley Park in summer 2026, so youll be based there in the future. There will hybrid working in place, with an expectation to be in the office 3 days per week. Work type:?

Permanent. Working full time, 37 hours per week, Monday Friday between a working window of 8:00am-6:00pm. We have an exciting new opportunity for a Manager of Customer Operations Small Developers to join us in our Developer Services function and play a key role in transforming our customer experience for customers with new developments Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, its so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshires water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the regions health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

Where you fit in:
As our Manager of Customer Operations Small Developers, you will be responsible for managing the entire customer journey for individual homeowners and small developers. You will ensure comprehensive accountability for regulatory performance throughout the Domestic Customer process, from initial application to asset construction by the delivery partner, while facilitating effective collaboration between the business and the customer. As individual homeowners and small developers represent the majority of our DMEX population.

This role has significant influence on Yorkshire Waters DMEX outcomes, with potential to contribute to the company either £8 million in rewards or penalties depending on performance. You will be a passionate advocate for the customer, representing their voice in both internal and external forums and using insights to shape and enhance the end-to-end customer journey. You will own the delivery of the transformation strategy for domestic customers, aligning digital innovations and process improvements to enable a best-in-class service model.

You will lead strategic improvements across customer experience, operational efficiency, productivity, health & safety, and environmental performance, delivering strong commercial outcomes and setting new standards for service excellence. Consequently, driving an improvement in DMEX performance. A strong people leader, you will inspire, lead, and mentor your team by embedding a strong service culture, performance frameworks, coaching programmes, and retention strategies to build both a high-performing and highly engaged workforce.

You will also establish and maintain strong relationships with internal teams in Yorkshire Water (e.g. Water…